Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 76134 Views
  • 59 replies
  • 128 Helpful

Resolved! Meta Quest 3s Xbox Edition Bundle

I bought the Meta Quest 3s Xbox Edition Bundle with 24 months of game pass ultimate a few days ago but have not received the code and can’t find it anywhere to redeem it. This morning I received this text message below.“Just a quick message to remind...

gw2610 by Investigator
  • 383 Views
  • 3 replies
  • 2 Helpful

Resolved! Re: Unable to log into EE Perks

Hello, I have changed work and got a new email address I have tried to create a new account but it won’t accept my email. Please can you help  thank you Paige 

Resolved! Smart benefits

I am looking to upgrade my plan. But I want 2 smart benefits but I’m unable to find such a plan I would like TNT and APPLE ONEThanks

Teno1878 by Investigator
  • 232 Views
  • 2 replies
  • 5 Helpful

Resolved! How to claim the free watch with S25 Ultra

I purchased my Samsung S25 Ultra online on Sunday with the view of claiming the free watch however it's asking for an invoice and proof of purchase. How do I find my invoice for the order? Thanks. 

Zoze8588 by Investigator
  • 5946 Views
  • 12 replies
  • 10 Helpful

Resolved! Apple Music inclusive extra not applying

I’ve chosen Apple Music as my inclusive extra and can see it active on my EE app. I received a link to set it up but when I click it, it opens Apple Music, shows a white screen for a second, then just continues to the regular Apple Music app. There a...

FJSaturn by Investigator
  • 2317 Views
  • 14 replies
  • 6 Helpful

Resolved! Invoice

Hi im having trouble finding my invoice number for the phone I have ordered Do they make it so hard to find it to stop you claiming the free item ?

Shawn111 by Visitor
  • 581 Views
  • 4 replies
  • 2 Helpful

EE Shop won't allow me to purchase

Tried 3 times to add a Nintendo Switch 2 + Mario Bundle to my plan. The first time after I'd authorised in my online banking the site said something along the lines of the action being currently unavailable and emptied my basket. It hasn't told me an...

Resolved! Promotion Pixel 10 Pro disappeared

There was a promotion going on (advertised to end at the 30th of September). You could buy a Pixel 10 pro SIM free, unlocked, for 20% off when you log into your EE account.An hour ago I tried to place the order, but when I was on the review page, the...

Svenzie by Explorer
  • 462 Views
  • 8 replies
  • 0 Helpful