Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 82956 Views
  • 59 replies
  • 130 Helpful

Resolved! issue with buying

 My mobile carrier billing for Apple Services is being declined at verification. Can you check that third-party carrier billing is enabled and not restricted on my line?

Resolved! Refer a Friend

HiI just joined EE and in the welcome email (from noreply@ee.co.uk) there's a section that says: "THANKS FOR JOINING US. We’re so glad you’ve decided to become a customer. Now you can refer other people to join us and earn yourself, and them, a £25 A...

Resolved! Cannot 'add to plan' any products!

I am getting fed up with EE.I have been a customer 10 years, had multiple contracts, and bought multiple things on the 'add to plan' products where you can put the cost onto your contract.I wanted to purchase a garmin smart watch advertised on there....

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Xbox Ultimate Account

HiLeft EE three years ago , but still have an active Xbox Ultimate Games Pass, which I cannot cancel, how do i get EE to cancel it as I am not being charged and shouldn't be receiving it anyway. Thanks Joe

kanner70 by Visitor
  • 192 Views
  • 1 replies
  • 0 Helpful

Unable to Retrieve Code

Good evening. Looking for some help.I’ve been trying to get a discount code, but get this message in response. Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representativePlease can you adv...

Resolved! nhs code

Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative

Resolved! Employee Discount - Broadband and Sim

I am a BT employee, recently I applied for a staff discount on my current broadband plan. I am now trying to set up a sim-only plan but have been informed by support that due to having a discount on my broadband - I am ineligible for any other discou...

Resolved! EE Perks account deactivated

I'm trying to set up my perks account but am told my account is deactivated as i didn't register in the allowed time. There is no link or advice to a solution for this and i can't seem to contact anyone specifically for this issue!Any ideas? 

OleGreg by Visitor
  • 200 Views
  • 1 replies
  • 0 Helpful

Resolved! NHS Perks unable to generate code

Hi,I’ve logged into my NHS PERKS and it states I have 5 codes left to use. When I try to generate a code I get an error message.Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative....