Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 71892 Views
  • 59 replies
  • 128 Helpful

Resolved! Cannot activate TNT Sports

Hi, I have added the TNT Sports option to my account but cannot activate, I successfully receive and then input a pin but after that it repeatedly states ‘We are experiencing technical problems right now, please try again later’, however this has bee...

Panachanga by Investigator
  • 19985 Views
  • 100 replies
  • 68 Helpful

Samsung refusing to honor s25 offer

After going back and forth with samsung they are refusing to honor the offer now buds and watch as I have a discount on my account. Unless this is rectified I will be returning my handset under the cooling off period.

Resolved! How to claim the free watch with S25 Ultra

I purchased my Samsung S25 Ultra online on Sunday with the view of claiming the free watch however it's asking for an invoice and proof of purchase. How do I find my invoice for the order? Thanks. 

Zoze8588 by Investigator
  • 3951 Views
  • 10 replies
  • 9 Helpful

How to activate Netflix on ee

hi community can anyone please tell me j hi or to activate my Netflix on my ee account I have already selected ee on my smart benefit…. Thank you 

Resolved! Xbox and BT Sports Addons

HiI already have a BT Sports account with Sky and an Xbox Ultimate subscription with Microsft Direct.  If I chose one or both of the addons (I have two EE contracts) will these take over the billing of my existing accounts?  If so how does that work ...

goubda by Visitor
  • 104 Views
  • 1 replies
  • 2 Helpful

Resolved! Can’t activate Apple Music add on

Hi,I’ve just purchased the Apple AirPod Pro 2 £15 a month add on with the 24 month Apple Music included, however since receiving the product I’ve no idea how to activate the Apple Music 

emloch by Contributor
  • 288 Views
  • 7 replies
  • 6 Helpful

Resolved!

I want to buy a monthly internet package for 20 pounds

Nacis123 by Visitor
  • 105 Views
  • 1 replies
  • 1 Helpful

Netflix

I already have included Netflix in my package i received message 4th marchHello Amitkumar, we wanted to let you know that your Netflix Basic plan as your Inclusive Extra will be changing to Netflix Standard with adverts by 18 April. You'll get better...

amiash by Contributor
  • 165 Views
  • 1 replies
  • 2 Helpful

Resolved! NHS Perk

I went to upgrade today but have been told that my NHS Perk is no longer valid for any plan that I can get for the Samsung S25 Ultra. I've been with EE for 11 years or so and I'm surprised that this perk has been withdrawn and customers not informed....

MissyR by Visitor
  • 160 Views
  • 1 replies
  • 3 Helpful