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Daves167
Explorer

‎08-10-2024 05:36 PM

I’ve just received my new sim I payed £35 subscription but it’s still saying I don’t have enough credit to make calls. 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎08-10-2024 06:24 PM - edited ‎08-10-2024 06:25 PM

Hi @Daves167 

Have you tried restarting your device, then text BA to 150 what does it say.

Are you in the UK. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Daves167
Explorer
In response to Northerner

‎08-10-2024 06:39 PM

I’ve tried this twice and only get balance £0.00

0 Helpful
Michael_D
EE Community Support Team
In response to Daves167

‎09-10-2024 10:21 AM

Hi @Daves167 

Is it showing you have any allowances at all when you text BA to 150 as @Northerner suggested?

Do you have access to the EE app to see what it shows there?

Michael