Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My payment failed

Zzj200618
Explorer

‎08-10-2024 05:21 PM - edited ‎08-10-2024 05:22 PM

I want to change my package to 10lbs 8G per month, but the final payment process shows failure, may I ask how to solve this problem

7e84238ba2e1c861af7d9fc250e4f21.png

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎08-10-2024 06:28 PM

Hi @Zzj200618 

Are you using a UK bank card in the UK. 

No idea what that error message says. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
dan19803
Visitor

‎09-10-2024 03:33 AM

I am having the exact same issue. I want to add a new card and top up. Which should be a very simple task. I’ve tried in the app and on the website, same issue in both. This has been going on for months now! Is the going to be a fix soon? 

0 Helpful
Christopher_G
EE Community Support Team

‎09-10-2024 10:45 AM

Hi @dan19803 

Welcome to the community.

Are you using this Fast Payment page? Could you try on a different device or browser please?

Chris