My payment failed

Zzj200618
Explorer

‎08-10-2024 05:21 PM - edited ‎08-10-2024 05:22 PM

I want to change my package to 10lbs 8G per month, but the final payment process shows failure, may I ask how to solve this problem

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0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎08-10-2024 06:28 PM

Hi @Zzj200618 

Are you using a UK bank card in the UK. 

No idea what that error message says. 

Thanks 



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0 Helpful
dan19803
Visitor

‎09-10-2024 03:33 AM

I am having the exact same issue. I want to add a new card and top up. Which should be a very simple task. I’ve tried in the app and on the website, same issue in both. This has been going on for months now! Is the going to be a fix soon? 

0 Helpful
Christopher_G
EE Community Support Team

‎09-10-2024 10:45 AM

Hi @dan19803 

Welcome to the community.

Are you using this Fast Payment page? Could you try on a different device or browser please?

Chris