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My £10 top up started then disappeared

kira17
Visitor

‎07-10-2024 05:07 PM

i bought a £10 top up 2 days ago which comes with 8gb of data 500 mins and unlimited texts but when i went to call someone yesterday it said i ran out of minutes which is impossible as id only called a couple people for no longer than 5 minutes then i logged onto my ee app again this morning and it said id ran out of all my data and my texts had gone which shouldn’t off happened since i have only bought it 2 days ago and barley touched my data

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎08-10-2024 01:46 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP