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Pay As You Go

tr4hm3t
Visitor

I have an EE pay as you go sim and for some reason its gone to no service and then I go to my EE app and it says my account has been closed 

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

When did you last use that SIM for a chargeable call, text or topup? PAYG SIMs are hibernated after 6months of no usage, and disconnected 3months after that.

XRaySpeX
EE Community Star
EE Community Star

Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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