Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Topped up an inactive EE SIM

Hi, I live abroad and visit the UK occassionally. When I came here last Friday, I was not aware that my EE SIM has been deregistered because it was inactive. I topped up my account from a third party website and got acknowledgement from EE on my emai...

Mobile data not working

Please help. I paid £5 pound top up and am on 4 GB of data but I can never use the internet on mobile data I can only use the phone call. On safari the blue bar shows up to say it’s loading but it never loads. My data usage is low I think because I d...

I have £35 credit in my phone, I topped up £10 5 days ago, and I've not been abl

I have £35 credit in my phone, I topped up £10 5 days ago, and I've not been able to phone or text, So I came online to sort it out and EE are asking for another £10. I haven't used my mobile since January and there has always been at least £15 on my...

Top up previous contract mob

I have a phone it was on contract but now cancelled. I was told I could put data on it by top up either online or voucher. I did it online but no data even though it took my payment? Am I missing something?

Free boost

Why have my Free boosts been stopped. I have not channed between packs and according to EE terms I can't understand why.

I topped up but there's no service

I topped up my phone yesterday so it would automatically renew as usual, however, for some reason, it is not working and has not renewed. Why? My account is asking me to top up even though my account shows that I have credit. Why didn't the automatic...

Resolved! £15 sim bought online but £15 not credited to phone number

Bought a £15 sim online and received through post. Been waiting 2 days now since activating and linking to an account but still no credit recieved. AL to 150 says I have £0.00 credit.just wondering when the credit will be applied to the phone number....

Can't top up - payment verification blocked

When I get to the 'Pay for Pack' stage, under 'Additional payer authentication required to complete your payment', There is a note saying content blocked, and I therefore cannot proceed to pay. My Adblocker is disabled. This has been an ongoing issu...

Refund

Hi I online £20 balance son card but no come in my sim please refund me

PAYG E-Voucher

I've got a friend to bring a SIM & E-Voucher out to Spain for me to use in my phone. I've set up the phone but can't find any way of uploading the E Voucher credit. The website says to phone the Voucher Code to 360 but that doesn't work, the App does...