cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Can’t add a new card for payment

YOUmehim5
Visitor

Pay as you go

6 REPLIES 6
Leanne_T
EE Community Support Team

Hi there @YOUmehim5 

Thanks for coming here. 

Do you currently have recurring card payments set up or top up each time you want to add credit? 

Leanne 🙂

XRaySpeX
EE Community Star
EE Community Star

@YOUmehim5 : Text STOP PACK to 150 to stop current pack recurring & old card being used. Then next time you buy a pack you'll be able to pay with new card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
si6611
Visitor

Yes

Christopher_G
EE Community Support Team

Hi @si6611 

Welcome to the community.

Are you having problems adding a new card? Have you tried the advice that @XRaySpeX posted?

Chris

Jk125
Visitor

How do you do it

 

Chris_S
EE Community Support Team

Hi @Jk125 Thanks for getting in touch.

We have a web page which gives step by step instructions on how to add a payment card to a pay as you go account, just click this link here: Add card

Chris S