Re: Can’t add a new card for payment

YOUmehim5
Visitor

‎12-07-2024 07:20 PM

Pay as you go

0 Helpful
6 REPLIES 6
Leanne_T
EE Community Support Team

‎13-07-2024 08:53 AM

Hi there @YOUmehim5 

Thanks for coming here. 

Do you currently have recurring card payments set up or top up each time you want to add credit? 

Leanne 🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎13-07-2024 11:35 AM

@YOUmehim5 : Text STOP PACK to 150 to stop current pack recurring & old card being used. Then next time you buy a pack you'll be able to pay with new card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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si6611
Visitor

‎28-08-2024 09:29 AM

Yes

0 Helpful
Christopher_G
EE Community Support Team
In response to si6611

‎29-08-2024 09:10 AM

Hi @si6611 

Welcome to the community.

Are you having problems adding a new card? Have you tried the advice that @XRaySpeX posted?

Chris

Jk125
Visitor

‎11-10-2024 07:16 AM

How do you do it

 

0 Helpful
Chris_S
EE Community Support Team
In response to Jk125

‎11-10-2024 11:07 AM

Hi @Jk125 Thanks for getting in touch.

We have a web page which gives step by step instructions on how to add a payment card to a pay as you go account, just click this link here: Add card

Chris S