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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 726 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1009 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24781 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13403 Views
  • 0 replies
  • 6 Helpful

viewing usage history - more than one month

Hi,Im on monthly top up. In my usage history it only shows me one month, but underneath in the faqs it says "Usage history shows you details of what you've used your credit on over the past 60 days, including the Subscription Packs and add-ons you've...

ANC725 by • Explorer
  • 535 Views
  • 2 replies
  • 2 Helpful

Subscription pack

I wanted to change my subscription to the 10£ packs but my card was charge before the previous pack ended . I would like a refund and change it to the 10£ subscription pack .

New sim help!

I purchased a new sim with £20 subscription pack on Weds, this was when money was taken.  This arrived yesterday and I set up a new account with EE but this said no credit no data.  I tried topping the account up this morning so now it says I have £2...

Zestaba by • Investigator
  • 387 Views
  • 4 replies
  • 0 Helpful

Resolved! Account closed for no reason (had credit on it - PAYG)

Hello, I have just found out that my account has been closed. I was not informed. I had credit on my PAYG. The info on the account page, under Payment History, reads "Closing Adjustment" followed by the date and the amount.I believe that money is owe...

Nooria by • Explorer
  • 578 Views
  • 5 replies
  • 3 Helpful

Calls out of phone barred after topping up

Hi sorry about this but I have seen no fixes to the above.I just topped my phone up with a new PACK to start early , now I can't call out I can't even call 150 .I can get calls in ?????? How do I fix this or even get help ? My phone is always used so...

account no

Im on payg using a wifi mini how or where can i find my account no pleaseso i can add this device to my ee

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