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Bought add on by accident, need monthly subscription instead

Time4Tea2
Visitor

‎16-08-2024 03:16 AM

I need a refund on buying an add on for Data on top up, my parents did not tell me that add ons did not include texts or calls, I'd like my money back on it, but not sure if they would, has anyone else needed to refund an add on before, and did they do so?

Need to ask before calling in and sounding stupid lol

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎16-08-2024 04:40 AM

@Time4Tea2 : PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Dazzman88
Visitor
In response to XRaySpeX

‎14-10-2024 04:05 PM

So if I (a Pay As You Go customer) bought an add-on a week ago with my debit card, and I've only used 5 minutes of the included 500 minutes, can I not get a refund?

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Dazzman88

‎14-10-2024 05:57 PM

@Dazzman88 wrote:

So if I (a Pay As You Go customer) bought an add-on a week ago with my debit card,....can I not get a refund?

Your query is indeed answered in the post that you've replied to - no it's not refundable.