Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Are EE Top-Up cards still valid?

I am a UK expat. I have accumulated three EE Top-Up cards in my 'phone' draw. Are these obsolete (I always top-up for trips online)? They appear to be an obsolete technology.Do they have any monetary or minutes value stored up in them? If so,, how d...

New payg sim pre paid for a subscription pack but not added to my account

Resolved! I want to have account

How i tapup?

Updated my monthly bundle

I have bought bundles for 30 pounds. However, i can not found anywhere to get them. Is there anyone to help ? I was basically using the monthly bundles for 15 pounds. This was an upgrade

Change credit card

HiI no longer have access to the credit card used for paying my monthly top up.I'm trying to set up a new card and it all goes fine until I get to the credit card authentication where I get an error message saying "The content is blocked. Contact sit...

Resolved! How not to lose number

Hi, i received the following text from -ee- week ago:“Hi, as you haven't made a chargeable call/ text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the ...

Top up from abroad.

Hi, They have just removed my balance of 12.40, despite making text messages every 3 months from the US.I tried to top up using a UK card but they wanted to confirm payment, but as I had no balance could not receive the call!topped up using a US card...

Enough credit but new pack not renewed

Hello,Last night I topped up 30 GBP into my account, and I changed my PACK20 to PACK30 via the 150 texting system. But my pack is still not renewed yet after multiple attempts

Buying a pack

I keep choosing the 20 pound pack and it keeps saying I’ve got the pack but it hasn’t taken any money from my balance for the pack?

Resolved! PAY AS YOU GO problem

HelloI have been using PAY AS YOU GO SIM card EE since last year. I loaded it 5 months ago and yesterday. I have been in Bulgaria since September. I have used the number several times, just for messages. Now I can't do anything, neither calls nor mes...