HOW CAN I TRACK MY ORDER

[Justin8291]

I have ordered my new SIM card for ee last Thursday. However I haven’t receive any sms or notifications related to my SIM card. I tried to track my order in the app, but it said I cannot track my order and there is a technical issue. Please help me with my problem thanks.

[Lesley_W · Accepted solution]

Hi @Justin8291 

Welcome to our community.

SIM card orders are not trackable and are sent through Royal Mail. Was this a replacement SIM or are you a brand new customer?

Lesley

[Justin8291]

This is my first ee card, and I transferred from lebara 

to ee. I submit the order last Thursday, could you please help me check with my order status? The reference number is xko***********

[Mod Edit: Removed order number]

[Christopher_G]

Hi @Justin8291 

We don't have access to your account or orders here. Was it a phone order, or just a SIM card?

Chris

[Justin8291]

SIM card 

[Christopher_G]

Thanks, @Justin8291 

The SIM cards are sent through the postal service and should arrive within four working days.

Chris