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Top-up pack did not work correctly

Paulius6
Explorer

‎14-10-2024 08:23 PM - last edited on ‎14-10-2024 08:42 PM by Skilled Contributor

good evening, I topped up my phone bill and chose pack20, but I got 5 and it asks me to buy again?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎14-10-2024 08:26 PM

@Paulius6 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Paulius6
Explorer

‎14-10-2024 09:06 PM

Nothing 

0 Helpful
Alex_H
EE Community Support Team
In response to Paulius6

‎15-10-2024 10:58 AM

Hi @Paulius6,

How was it you selected to move to the pack20, was it via text and did you get confirmation? 

Do you have your online account setup to login to the website or app and manage your number that way and see what pack it is showing as selected? 

 

Alex