Payment issue

Raaina · ‎15-10-2024

I am trying to buy an add on package of data and minutes for my Sim but when i put in card details and click confirm it takes me back to the page to fill the card details again. I have tried this with multiple cards but the payment doesn’t seem to go through.
Can you kindly resolve this issue.

XRaySpeX · ‎15-10-2024

@Raaina : Is it on contract or PAYG? What add-on are you buying?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Raaina · ‎15-10-2024

PayG means pay as you go right? If yes thats what I have

Raaina · ‎15-10-2024

Hi It would be great if you could help with this

XRaySpeX · ‎15-10-2024

Yes, PAYG = Pay As You Go.

What add-on are you trying to buy? Show us the page where you are doing this. Obscure your card details, if any.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP