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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1835 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 902 Views
  • 0 replies
  • 5 Helpful

Less than 1mbps speed since January

The same signal issue has persisted for over 3 month but ee keep closing the case so that it looks like they’ve resolved an issue and a separate one has arisen. I’m assuming this is to ensure they meet internal SLAs.The excuse I keep being given is t...

Mazypoint by Investigator
  • 37 Views
  • 4 replies
  • 1 Helpful

Network Coverage in Woodbridge

I have not been able to get a signature on my phone in Woodbridge for weeks. I use mobile apps for parking and am having to use cash in the machines which is all very well if you have cash available. Very frustratin! Maybe I should switch to O2!

ralyon by Explorer
  • 128 Views
  • 7 replies
  • 1 Helpful

Calls keep dropping

Hi All.I bought into EE services back in February 25 after around 10 years away and being with VF.  Unfortunately, i also bought a new Samsung S25 Ultra shortly after.   (Makes it difficult to tell if its the device or the network).It does feel like ...

CrazeUK by Explorer
  • 110 Views
  • 4 replies
  • 2 Helpful

Incredibly poor service - Whitchurch on Thames

Service is generally poor and calls tend to drop in and out. Over the last couple of weeks it’s got worse and service this evening has been non existent. Coverage checker says no issues but I disagree. You don’t even get 5G here so this is 4G only an...

SlimJim82 by Investigator
  • 66 Views
  • 3 replies
  • 0 Helpful

Coverage in Woburn Sands

Update: 07 November 2024 Over the past few months, our engineers have been continuing negations with the site provider to arrange a date to access the area and start building the equipment needed for the mast. Once a date has been arranged and the bu...

Christopher_G by EE Community Support Team
  • 8444 Views
  • 45 replies
  • 20 Helpful

Coverage in Wednesbury

Update: 10 April 2025 Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with th...

Leanne_T by EE Community Support Team
  • 6620 Views
  • 62 replies
  • 24 Helpful

Zero signal MK17 Milton Keynes

First time poster here Has anyone see a drastic signal reduction over the last 3 days in the Woburn Sands Milton Keynes area. At a push 1 bar yesterday and now zero.Does anyone know what we are supposed to do in these situations?Thanks

Coverage in Rainham

Update: 27 September 2024 Over the past few months, our engineers have been continuing legal negotiations to legally acquire the land from the landowner and start building the equipment needed for the new mast. Pending a positive outcome from the leg...

Leanne_T by EE Community Support Team
  • 18826 Views
  • 57 replies
  • 7 Helpful