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I have problems with my phone network and the mast my phone rebooted twice

justinmarfell
Investigator
Investigator

I have problems with my phone network and the mast my phone rebooted twice and it  gooses to emergency calls, 

 

please keep up dated 

5 REPLIES 5
bristolian
EE Community Star
EE Community Star

Problems with network radio sites don't cause phones to reboot.

If you perform a manual network search, does EE show as available?

i still having problems with it 

@justinmarfell  Have you checked to see if there is a network issue in your area ?  You can do that via THIS and click the check service status tab.     

 

Are you connected to WiFi at present? If you are you can use WiFi calling if you enable it on your device.    

You set the device has rebooted twice was this you switching it off/on or has the device just restarted itself? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

i am still having problems with my network and it is playing up really bad 

Lesley_W
EE Community Support Team

Hi @justinmarfell 

This seems to have been going on for a while. 

Have you spoken to our technical team about this yet?

Lesley