All-rounder contract, with EU roaming, suddenly stopped working in Cyprus

[Stubsy]

I have been in Cyprus for a few weeks, using my EE phone to call UK numbers. I visit Cyprus regularly and never had a roaming problem since joining EE 3 years ago. I have an All-Rounder contract, with unlimited everything, including EU roaming. Roaming suddenly stopped working a few days ago. I've made 8 (eight) support calls to EE, and I've tried everything suggested (roaming on/off; phone on/off; local provider auto/manual; spend-cap none/zero/30). Finally, on the 8th help call, EE said they have an internal memo reporting some local network problems in Cyprus, and just to keep trying. It's now been 5 days, but no solution. Is anyone else having the same problem? To make matters worse, EE sent me a text yesterday saying my request has been resolved, but it's still not working !!! Maybe I should just switch from EE? 

[Peter_W]

Good afternoon @Stubsy.

Thanks for reaching out to us here on the Community!

I've not heard anything in particular about issues in Cyprus.

What did the message you receive most recently say exactly, and did this come via text or email?
Peter

[Stubsy]

When I dial, there is a long silence, then 3 or 4 beeps, then the EE operator voice says "we're sorry, this number is barred from your phone". I've tried calling many different UK landlines and mobile numbers, but always the same. It's been 5 days now. I've even tried switching the SIM socket in the phone (S21 Ultra), but no difference. Could the SIM be fried? 

[Stubsy]

I cannot call any local numbers in Cyprus either. Roaming is ON on my phone, and the app says it's ON too. Your technical support people said we've now tried all the usual fixes, so it must be the Cyprus network. They then told me that they've received an internal email saying that there are problems being reported in Cyprus (BTW, I'm on the Greek side, ie: in the EU).