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Roaming suddenly stopped working

simonmobile2001
Explorer

Hello, 
I am based in the UK on a monthly contract but currently in Germany, I bought a 7 day roaming pass and it suddenly stopped working. I've restarted my phone, turned off the wifi etc, but I am having no success. I also tried to contact EE on my phone, a friends phone and the web chat but couldn't get through to a person. Any advice would be much appreciated, thank you!

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @simonmobile2001 

Welcome to the community.

Could you try manually connecting to a different available German network operator please?

Let me know if you can then use your phone.

Chris

Thank you for the suggestion, Chris. I tried this, but it didn't work. The only network I can connect to at all is o2-de and even though it connects I cannot receive or send texts at all. 

@simonmobile2001 , I am surprised, as whenever I have gone to Germany, never had a problem connecting to any network, although it has been 2 years since I last went there, there should be TMobile de, so not sure why you cannot find that, I cannot remember which one I connected to though, unfortunately. Has it worked for you and how long for?

I have had a problem, when going abroad, be it Switzerland, Italy and Egypt, always had a connection. Have you checked your settings by going into settings to see if something has changed at all?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.