Mobile Services

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Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

7126 Posts

Mobile Data

A place to ask questions and share tips about using mobile data.

2077 Posts

SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

3894 Posts

Activity in Mobile Services

Coverage in Oxford

Update: 19 March 2024 Over the past few months, our engineers have visited multiple locations to conduct surveys to make sure the locations will be suitable for the equipment needed for a new mast. Once the surveys have been completed and the locatio...

Leanne_T by EE Community Support Team
  • 2971 Views
  • 23 replies
  • 13 Helpful

Suddenly charged for photo texts?

Edit to clarify: this is on an Android phone to an android phone through the standard messaging text app. Between Dec 2023 and March 2024 I was texting a friend with pictures and emojis, because after the first picture it didn't add a cost to my bill...

Cant recieve texts or calls

Don't know when this started, but I can't log into some of my apps now because of the two factor authentication because it needs a code from a text. I've tried ringing it from a different phone and it doesn't go through. Can't message ee as that does...

Chez89 by Visitor
  • 27 Views
  • 1 replies
  • 0 Helpful

EE blocking Amazon Verification Codes

I am unable to update my Amazon password or connect to my Alexa as both require a verification code from Amazon, spoke with Amazon who went through lengthy checks, all correct their end of they are saying EE need to remove blocks? I can see this has ...

Bel64 by Investigator
  • 889 Views
  • 18 replies
  • 1 Helpful

£20 credit to activate data

Hi there  I have £40 credit and I want to activate the data by £20 credit for a month but it doesn’t activate automatically. Can you help me with that? 

3G shutdown

I did not get any notification about 3G shutting down. I have been happily sending texts but today discovered I can no longer call out or receive calls. I texted "handset" to 150 and was told that my handset does support 4G - but it's been working on...

Cymraeg24 by Investigator
  • 131 Views
  • 16 replies
  • 0 Helpful

Coverage in Hornchurch

Update: 18 April 2024 Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast, one permanent mast and a temporary mast to restore coverage as qui...

Leanne_T by EE Community Support Team
  • 3081 Views
  • 42 replies
  • 66 Helpful