Less than 1mbps speed since January

[Mazypoint]

The same signal issue has persisted for over 3 month but ee keep closing the case so that it looks like they’ve resolved an issue and a separate one has arisen. I’m assuming this is to ensure they meet internal SLAs.

The excuse I keep being given is that the 5G tower was damaged in a storm in January but it's taking time to fix. That’s fine, annoying that it’s taking so long, but fine.

Then I'm told "it's trees that are blocking the signal to my house", these tree weren't an issue the previous 2.5 years I've lived here and have had 4G WiFi broadband with ee, which consistently had 40mbps speeds, as well as 2 iPhones that had no issues so I find it hard to believe that trees shot up overnight and are now a problem.
All in all just bad support in dealing with this issue, sneaky to keep closing and opening it. EE have left a customer of 20+ years with no option but to seek a new provider.

[Mazypoint]

Additionally, I do try to report the signal issue every time they close the case but the page to do this online doesn’t work (see below) so you have to call and wait to speak to customer service, which I’ve done multiple times but it’s time consuming and frustrating.

 

[Chris_B]

@Mazypoint  Yes trees can have an effect on signal.    4G has better penetration that 5G so your BB on 4G might not be effected as mush as device on 5G.    and 3G had better penetration then both 4 &5G.     So yes trees can have an effect on signal.     And your devices can use 4G as you do state “consistently had 40mbps speeds”.     

[Mazypoint]

Hi @Chris_B thanks for replying, however I don’t think you’ve read the post correctly.

I’m aware that trees CAN have an impact on signal, my point is they hadn’t ever before so I find it very hard to believe that they’re responsible for an overnight, complete drop out on both 4G and 5G from 40mbps to less than 1mbps.

[bristolian]

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@Chris_B wrote:

4G has better penetration that 5G ....3G had better penetration then both 4 &5G.

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No "G" has any better penetration than any other. Indeed, if you compare 5G on 700Mhz with 4G on 2600Mhz, it's 5G that would have "better penetration" as you put it.

Coverage patterns are dictated by the frequency band in use, not by the radio access technology - or "G"

A cliff-edge type drop in download speeds on any technology is likely caused by an equipment issue, or equally cliff-edge uplift in traffic.