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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 7341 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 11114 Views
  • 0 replies
  • 6 Helpful

Resolved! Hereford hr2

just purchased an extra 20gb of data but download speed around 2mb on 4g, EE says there is no problem in the area. Clearly there is as I have reached around 100mb in the past.

Resolved! South Norwood SE25

South Norwood SE25 has poor mobile phone coverage since 6th January 2025 I have been told by EE a local transmitter mast has been decommissioned and it could take 5 years or more to put up a new mast in this area this isn't good it's affecting other ...

220K by Established Contributor
  • 2203 Views
  • 20 replies
  • 2 Helpful

Uncapped speeds

I decided to treat myself to the 16 pro max with uncapped speeds. Even at home in Birmingham City Centre it was just pushing 100 mbs which I’d get 150 mbs on my 7 year old XS Max. Anyway I’ve now moved back to Newcastle and upstairs at home I’m getti...

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123Jason by Explorer
  • 488 Views
  • 1 replies
  • 1 Helpful

Siganl issues

For some unknown reason, after years of having a great reception, in my home on EE network, I never even get 1 bar all of a sudden. Wifi calling is fine for calls, but you cannot send or receive any texts. Since a lot of us are paying more for EE tha...

Lani by Investigator
  • 448 Views
  • 3 replies
  • 2 Helpful

Mobile Data connection

I have a question my brother flat is getting done up so it has scaffolding up and ever since I find it hard to get on the Internet my phone would have full bars but I would still get noting every time I go to his when I leave his I'll be fine but I'v...

Dale962 by Visitor
  • 399 Views
  • 2 replies
  • 0 Helpful

Unable to call 0345 numbers

Just moved over to EE and not able to call 0345 numbers, I am in the UK on an iPhone16 with a full inclusive package (unlimited all).  The calls just don't ring and eventually say call failed    HELP !!!