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Lizconnolly
Visitor

‎08-10-2025 06:03 PM

My daughter has just started at Oxford university and signal is the worst that I have ever experienced and I have been an EE customer over 10 years. It is disgusting that they are not open about their dreadful coverage. A lack of honesty as am being told that coverage is fine but it isn't so frankly it is deceitful and dishonest as they are taking money for a service that they know is not being provided. It is a breach of contract!

1 REPLY 1
Rach_H
EE Community Support Team

‎09-10-2025 09:03 AM

Hi @Lizconnolly,

Welcome to the Community!

We know how important it is for your daughter to be able to stay connected, so I'm sorry to hear she's having trouble. Our Status Checker will let you know the coverage we'd expect her to be getting, and if there are any issues that may be impacting her, as well as let you report anything we might not be aware of.

If there isn't anything showing there, and we're not able to find anything after it's reported to our team to look into, then it may be worth calling our Technical team, and they will be able to investigate further.

Rach