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Network status check if you're not an EE customer

John_yorks
Contributor
Contributor

So how do you do a network status check if you're not an EE customer, there's 5 or 6 networks that use EE

(I'm with slice mobile) And can't check the local network status,

 

with other networks (o2 and 3)

You can just put your postcode in without registering, why can't you do that with EE 

 

[mod edit: edited for tone]

4 REPLIES 4
bristolian
EE Community Star
EE Community Star

@John_yorks wrote:

So how the hell do you do a network status check if you're not an EE customer, there's 5 or 6 networks that use EE


If you are with an MVNO provider, then your point of contact for any service issue is that MVNO provider.

EE have intentionally locked status checks to direct customers, which if you're with an MVNO, you're not.

I'm guessing that with other mvno's that use EE 'signal you wouldn't be able to check the network status either,

Seems a bit ridiculous really 

I don't know of any MVNO who provide access to EE's fault-check tools. You need to consider this just as much part of your purchasing decisions as any other aspect of MVNO service.

 

@John_yorks  EE is not your network provider any issues you face you need to report to your provider.   EE don’t have to provide any service tools for none EE customers.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.