Forum Posts

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
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  • 7 replies
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EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
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Resolved! "VIP connection" on all rounder plan?

I've just seen this as a feature of the premium plans.I'm curious of the mechanics, do these plans apply a higher QCI to them or is it more of a gimmick?I travel through very congested cells in London so not sure if it is worth forking out for this!C...

Roodles by Established Contributor
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  • 19 replies
  • 5 Helpful

Absolutely shocking coverage

For 14 months ive had a constant battle with ee. I moves home and was told the signal was good coverage to only find out i had no signal in my house at all. I work down the road and i am unable to get signal. I am at home most weeks on my own as my p...

Fionae92 by Explorer
  • 388 Views
  • 2 replies
  • 3 Helpful

Calls not completing

I've been on EE (contracts) now for a few years, and changed from iPhone 13 Pro Max, to 16 Pro Max.I don't often make calls. But I've noticed that some of the time when I do, I can dial the number and get silence for a prolonged period (no ringback -...

planetf1b by Established Contributor
  • 396 Views
  • 3 replies
  • 1 Helpful

Cant report network issue

Hello allIts been a week now trying to report a network issue , but eveytime I try it says the service isn't working right now. Is this just on my account or is it for same for everyone and when will they fix this issue? 

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Manny07 by Investigator
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  • 7 replies
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Resolved! 5G Standalone on Android

Phone: Pixel 8 Pro running Android 15Hi All,I was advised to upgrade to the "All Rounder" plan which includes the add ons "Network Prioritisation" which helps with speeds in congested areas and I also have the "5G Standalone" enabled according to my ...

No Service

"No service" at top of screen. Call Failed if I try calling 150. Wifi is connected and wifi calls is switched on. Have tried the SIM in two different handsets. Completely stuck. Any ideas appreciated.

JP172 by Explorer
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  • 5 replies
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Phone Service

My mobile phone is currently having no service, it happened about half hour ago and came back now it’s gone off again. Is it something to do with my mobile phone or is EE service down?

3G

Hello all!!Name is Anthony, I’m a customer of EE and I’ve received a text on my recent contract stating I can upgrade due 3G shutting off and my phone not fully being capable of runny 3G from what I can see.I having really bad problems using my data ...