Cant report network issue

[Manny07]

Hello all

Its been a week now trying to report a network issue , but eveytime I try it says the service isn't working right now. Is this just on my account or is it for same for everyone and when will they fix this issue?

 

[Chris_S]

Hi @Manny07 I'm sorry to hear that you're having issues with reporting a network issue.

Do you still get the same error when you're connected to a WIFI network? If you're having connection issues, that may be what's causing the error.

I'd recommend giving us a call or popping into one of our stores to report the issue, as we'll investigate the issue for you.

Chris S

[Manny07]

Hi Chris

Either way data mobile or connected to home WiFi still get same error message. 

[Chris_S]

Thanks for letting me know @Manny07 

Could you run a network check to see if there are any known issues in your area please.

Chris S

[Manny07]

Hi

No known issues for the effected postcode. 

[Chris_S]

Thanks for checking @Manny07 

Are your calls, texts and data all affected by your network issue?

Chris S

[Manny07]

Yes they all are effected.

[Chris_S]

Thanks @Manny07 I'd love to get this investigated further for you by one of our technical guides.

To get in touch with our technical team, you can call over your My EE app, on 150 from your EE phone or 07953 966 150 from any other phone.

Chris S