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fail to get PAC code for free PAYG SIM

Ken997
Explorer

‎27-10-2026 10:51 AM

I have a free EE PAYG SIM which I haven't topped up. I need a PAC code to transfer my number to another network.

Texting PAC to 65075 gives no response, and the online PAC request fails after I enter the verification code.

I cannot contact support by phone. Is there any way for an EE representative to help me through online messaging and issue my PAC without requiring a top-up?

 
0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎27-10-2026 11:25 AM

Hi @Ken997 

Are you in the UK. 

When did you last make a chargeable call or text.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Ken997
Explorer
In response to Northerner

‎27-10-2026 11:44 AM

Yes, I am in UK

and I didn't make any chargeable call or text

 

0 Helpful
Ali_A
EE Community Support Team
In response to Ken997

‎27-10-2026 01:01 PM

HI @Ken997 

Making your first chargeable call, SMS or top-up will activate your SIM. 
Once your SIM is activated you'll be able to request your PAC using the self serve options. 

Ali