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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2833 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2076 Views
  • 0 replies
  • 5 Helpful

Internet failing

Hello,I wonder if someone can help me. I have been having some problems with my data since 7 months now. My whatsapp doesnt send videos,photos or audios without wifi. Also some platforms like Instagram or Tiktok doesnt work properly. Does anyone had ...

Javierr by Visitor
  • 321 Views
  • 2 replies
  • 2 Helpful

Upload speed really low on Max Unlimited plan

Hi there,I'm on the Max Unlimited plan, and when I run a speed test on the phone (Ookla), it says that I am getting say 100 mbps download speed and 30 mbps upload speed, however, at that precise moment, I am actually only getting about 0.8meg upload ...

mattyp987 by Investigator
  • 3922 Views
  • 10 replies
  • 3 Helpful

Whats happened to EE ping latency On 4g??

Hi I'm on pay as you go and the ping on speedtest used to only be about 19ms, Web browsing or general use felt very snappy on 4g, often better than other networks' 5g.I was considering going on contract but since about end of May the ping latency is ...

Eeping by Investigator
  • 1253 Views
  • 7 replies
  • 0 Helpful

no internet service on my home region

I've been a new client for a month. I live in Handflord Manchester. I suffer from no internet access with mobile or mobile board band wifi. For a few days without services, I needed to drive to the Cheadle car park to do my business.

Resolved! Text from EE saying welcome back.

I had a text showing me how to use roaming while I am in Jersey. Then a few 'welcome back' messages. I haven't been anywhere! Anyone know why this would happen and does it have any implications? 

Murph33 by Visitor
  • 1412 Views
  • 3 replies
  • 2 Helpful

Signal booster

Recently moved house, mobile signal outside is good, but inside the house is awful. Any tips for some sort of signal booster? Dont want to rely on WiFi calling alone. I have phoned EE and they were unable to help. Thanks 

SLA86 by Investigator
  • 2033 Views
  • 5 replies
  • 0 Helpful