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Network issues

Kiran24
Explorer

‎08-05-2024 07:23 AM

Hi All, 

Since yesterday I’ve had no signal on my phone in and around my house, only working off WiFi can not make or receive any calls/facetimes!! 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎08-05-2024 07:40 AM

Hi @Kiran24 

If you're connected to wifi does wifi calling not work. 

You can check for local issues here:

https://ee.co.uk/help/service-status

Thanks 

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎08-05-2024 08:18 AM

To reinforce the point, WiFi-calling allows full use of your phone for calls & texts regardless of mobile coverage. Whenever you have indoor coverage issues for whatever reason, it's an ideal mitigation.

Use the "check status" option on https://ee.co.uk/help/mobile-coverage-checker in the meantime.

0 Helpful
Kiran24
Explorer
In response to Northerner

‎08-05-2024 08:21 AM

Hi,

 

Yes tried the local issues  but says service not available.

0 Helpful
Christopher_G
EE Community Support Team
In response to Kiran24

‎08-05-2024 10:18 AM

Hi @Kiran24 

Could you try the status checker on a different device or browser please? It could explain the problems, if we're aware of any issues in your area.

Chris

0 Helpful