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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2135 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1146 Views
  • 0 replies
  • 5 Helpful

Dropped calls

We has gone terrible over last 18 months, they don’t know what’s wrong but it’s costing me money now, if they knew the problem they would fix it, 36 dropped calls in on day, sort your **bleep** out ee

No internet

I have the same issue and I can't even do a speed test it just says no Internet for me.3 contracts I need to terminate all mine I think.

Tony-Man by Explorer
  • 252 Views
  • 1 replies
  • 0 Helpful

SMS Time Limits with Airplane Mode

Just wondering, when on holiday I leave my phone on Airplane Mode, if someone uses SMS will I get the message when I come home 3 weeks later ? How long do the messages stay in the SMS Queue ?Thanks

CasLad69 by Investigator
  • 521 Views
  • 5 replies
  • 2 Helpful

NO MOBILE SIGNAL

Can someone help solve a problem, we are a business that works with metal in a yard that's out in the country, could some one tell me why we have very poor signal, would it be all the metal around or because we are out in the country surrounded by tr...

Cannot hear anyone on calls

Hi, I have the same problem as bob. There is no point in phoning 150 as I won't hear them. Any other suggestions as I am a vulnerable older female who might need to phone emergency services

Call failed

I have recently switched from another provider to EE - I have an eSIM. I am able to call contacts in my phone, but unable to make calls to other numbers. For example, I can’t call 150 as says call failed? I couldn’t call my children’s school either? 

G-Rose10 by Visitor
  • 373 Views
  • 1 replies
  • 0 Helpful

Signal in multiple areas.

This isn’t linked to a certain area in my opinion, I’m a field service engineer, and travel all over the UK, I’ve stuck with EE as it’s always had the best coverage and usually very little when dropping calls, but this year… me my dad, brother and si...

Resolved! Call quality

I have consistent low quality on voice calls (wifi/VoLTE). It's both voice quality and volume but more the second. I have to basically shout into my phone for the other party to hear me well. It's unlikely the device is the culprit as I increase volu...

pwalk by Established Contributor
  • 1475 Views
  • 15 replies
  • 2 Helpful