Terrible signal

[kayem]

Hi, I moved house 10 days. I had checked the network coverage and it said fair indoors and excellent outdoor. Yet upon moving and having issues with calls and texts, the ofcom checker is saying limited. Now, ok, nothing I can do. I can use WhatsApp etc to make calls ok, but for example, my doctors don't, nor my elderly uncle. So what's the answer? 

[Katie_B]

Hello @kayem. 

Thanks for coming here. 

Do you have WiFi?

What device are you using?

You may be able to use WiFi Calling that will support calls to and from your doctors. 

Speak soon, 

Katie

[bristolian]

What was the coverage like when you first viewed your new home?

WiFi-calling is an excellent solution for poor indoor coverage - but it can be used for all calls, not just those to particular people. It allows full use of your phone for voice calls & text messages exactly as if you were using the mobile network.

[kayem]

Thanks for your reply. Yes, I have wifi, but how can I contact someone who doesn't?

[kayem]

Thank you for your reply.

I didn't check the phone when viewing, but took assurance from EE website. I just don't understand how I can use wifi for calls/messages for people who don't have / use that platform....Funnily enough I had a call from my new doctors this morning and they couldn't hear me, my phone kept breaking up . 

[bristolian · Accepted solution]

Most recent Android & Apple phones support "WiFi-calling" - in simple terms, this enables your phone to connect to EE's central network via WiFi rather than mobile network signal.

You can then use your phone entirely as normal - your connection is via WiFi, how the other end of the call is connected is immaterial. So whether that is a landline connected by a physical wire, another mobile connected by network signal, or even another mobile connected by WiFi - it doesn't matter.

Your phone connects to the mobile network via WiFi, the rest "just works" - read up on https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-wifi-calling 

[kayem]

Thank you so much!

I made a call and it was perfect! Now do I keep it switched on lol....

[bristolian]

WiFi-calling is designed to only kick in when necessary due to insufficient mobile coverage. As per the page I linked to, there's no cost for it - call & texts are charged exactly the same as those made over the mobile network.