No network in Vienna

[LisaJ08]

I am currently in Vienna and have no network signal. I have restarted my phone, turned roaming on/off (I have used this phone abroad before), manually selected a network but nothing. My husband who is also on ee has full signal. I have contacted ee using his phone and they keep disconnecting me after a few minutes of discussion. Anyone have any suggestions? 

[bristolian]

How exactly do you think you've turned roaming on/off? Enabling roaming whilst abroad can only be done on pay-monthly by contacting EE-CS.

Did you receive a welcome text message when you first arrived abroad?

If you've used this SIM abroad previously and there's been no changes to your account in the intervening time, then there's no reason for roaming to have been removed from your account.

[LisaJ08]

I have roaming on my account and used multiple times previously. When I say turn it on and off - I mean on the phone to try and reset it picking up a network. 
I didn’t receive a text (normally I do and my husband did on his phone) as I have had no signal since landing. I have tried to contact ee but WiFi calling isn’t working either.

[XRaySpeX]

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Schockwave]

@LisaJ08 , have you done a manual search for a network? You just need to switch automatic network off and do a manual search.