EU Roaming add on - inability to buy

[abIGAIL28]

Im in Italy for three months and have just recieved my first bill. 
I have been charged the £2.47.  a day and decide i would rather try and find a monthly roaming add on rather than stack up a large bill to use my phone as normal. 

This it seems is impossible i have spent the best part of an hour going round and round in circles to pages full of information about the add ons i want and simply no button or place for me to purches. 

Second i go to my ee plan and bills page and its says i already have an eu roaming add on and that its free??
I just want to add a roaming pass to my plan. And if thats not possible to be told thats the case.

Completley infuriating and unhelpful website.

Any help whats so ever would be extremely appreciated. 

[Lesley_W · Accepted solution]

Hi @abIGAIL28 

Welcome to our community.

I hope you are having a good time in Italy. I'm sorry you are having trouble finding a better option to cover your usage while abroad. With the length of time you are away, it may be worth giving our customer care team a call and looking for a plan that would include EU usage or perhaps looking at local SIMs. 

Lesley