Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 14947 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 10669 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 83108 Views
  • 290 replies
  • 89 Helpful

Urgent: Link to get a 7 day Europe zone pass not working in France

Hi guys, I just landed in Paris. I got a text from ee giving me the option to purchase a seven day Europe zone pass but the link does not work:http://add-on.ee.co.ukI then called ee on +447953966250 to speak to someone and the recorded message send m...

Narada by Explorer
  • 1293 Views
  • 3 replies
  • 5 Helpful

calls not going through

I'm in Vienna and cant  make any outgoing calls since yesterday. Says the person is out of coverage area and been getting the same  response from the callers who try to make the inbound calls. Pls helpp...... 

le2325 by Visitor
  • 473 Views
  • 1 replies
  • 1 Helpful

Roaming in Somalia

I've been trying to make it work with no joy. EE say they have roaming in Somalia but they actually do not. When I asked them what network they just said try any (clueless) My roaming worked in Kenya, Turkey, Egypt so it is not an issue of it being a...

ahmed_86 by Visitor
  • 609 Views
  • 1 replies
  • 0 Helpful

Using allowances in USA

I’m going to the USA in May for a three holiday.as part of my contract I have the roam abroad pass inclusive extra. Am I able to use my contract allowances (unlimited data/calls/texts) as normal without any extra charges or do I need to buy a pass to...

Resolved! 7 day zone 1 pass

Hi, I wonder if you could help, I’m travelling to the US and I’ll be there for two weeks and you only have a 7 day pass, when the first 7 days expires can i redo a new 7 days for the remaining of my holiday, Thank you 

Resolved! Calls and text in USA

I have a full data roaming package purchased for the USA but am unable to make any calls or text messages. Have checked all settings and but can’t make or receive any calls or messages that aren’t over WiFi. I can’t call 150 for help and this is the ...

Can't call from Switzerland

Received the confirmation text that I can use my minutes to call in the EU and UK same as when I'm in the UK. However, no calls are going through. Please advise!

d5222 by Explorer
  • 1422 Views
  • 6 replies
  • 4 Helpful

Resolved! Eu roaming inclusive extra and full roaming

So I called EE today and I wasn’t sure what to do as I never really go abroad that much. So I have the choice to change my inclusive extra and it isn’t letting me but also that when I look on the app it says I’m using full roaming and I have a WiFi b...

Roaming

Hi all,I didn't manage to text ROAMING prior to arriving in France. Is it possible to activate my roaming now I'm out of the country. I obviously can't text 150 because I have no data. Cheers!