Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by • EE Community Support Team
  • 16886 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by • EE Community Support Team
  • 11828 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by • EE Knowledge Specialist
  • 87130 Views
  • 293 replies
  • 90 Helpful

Touring New Zealand. Data roaming set up

Arrived in NZ having g followed EE guidelines regarding data roaming. Receive text to buy 1 or 7 day data package but blocked with error message: you're currently blocked from buying additional data. You need to speak to the account holder. I am the ...

Resolved! Unlimited Full Works mobile plan - roaming

Hi,Just spent 30 mins on the phone with EE and got told different things.The plan information on the EE app states, "No charge roaming in EU and further".I'm planning on using a SIM only plan to give me a means.of hotspotting whilst away for a week s...

Resolved! Phone not working at all

My phone is not letting me send texts or make calls. I am in Spain and have been here for a couple of months and had no problems until yesterday. When I try and call I get an automated message “welcome to orange… “ I’m not with orange so I’m not sure...

1234rlr by • Investigator
  • 1724 Views
  • 11 replies
  • 8 Helpful

Charges form unknown 07903553650

Hello,I’m currently travelling abroad, I sent one SMS message but appear to have been charged twice for the same message, as well as 3 times for messaging a number that I don’t know but accordingly to google appears to be linked to Apple iMessage act...

Text & Picture Message Charge to unknown number 07*** ******

I have been charged 76p for a text/picture message roaming to this number 07*** ****** but I haven’t sent any SMS to anyone.  I don’t even recognise this number. I merely just switched on my phone whilst abroad and received the EE standard messages a...

HC786 by • Explorer
  • 1033 Views
  • 3 replies
  • 1 Helpful

Resolved! EE Roaming in India

Hi, I am currently in Goa, India in hospital with Pneumonia, which I unfortunately contracted at the end of my holidays. I am desperately trying to add the India Roaming feature to my phone. When I tried using the text message which is sent at the st...

Doleman by • Explorer
  • 1969 Views
  • 5 replies
  • 5 Helpful

Hello. Toped up my balance, checked roaming but the roaming still doesn’t work. 4G doesn’t work. It shows that it’s present but nothings works. I’ve turned on and turned off my phone a few times. Still nothing.What should I do? Thanks 

Malir by • Explorer
  • 631 Views
  • 4 replies
  • 3 Helpful

Resolved! Confusing EE agent…

Having three family mobile numbers and watch number with EE since 2021, the latest 6.5% increase finally got me looking at out contracts.Ported over from BT we all have £10 + 20% discount on each mobile number. even so, bundling my mobile number with...

pumpmonkey by • Established Contributor
  • 1722 Views
  • 8 replies
  • 4 Helpful