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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3547 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2823 Views
  • 0 replies
  • 5 Helpful

Coverage improvments

I have recently moved house and have very poor coverage on both 4g and phone signal. How can i find out if there are any plans to improve this or should i be looking to change network?

Karen401 by Explorer
  • 707 Views
  • 5 replies
  • 2 Helpful

Incorrect Number

Suddenly all my callers are being told that they have dialled an incorrect number, I also get this message when I call out so I’m cut off 

AlGibbo by Investigator
  • 360 Views
  • 4 replies
  • 0 Helpful

Extremely poor signal in Berkshire

I have recently switched from Vodafone to EE and whilst the network signal coverage checker says I should get extremely fast and reliable mobile phone and data in Berkshire, the service is actually very intermittent, slow and suffers from frequent dr...

Upgrade - calls, messages 5G not working

Upgraded from iPhone X to 13 today. Apps and data transferred okay. Swapped SIM card. But can’t make/receive calls, same with texts & no 5G signal when off my home Wi-Fi. Saying messages inactive but when I follow instructions no option to “activate”...

KarenG50 by Explorer
  • 508 Views
  • 3 replies
  • 1 Helpful

No service

My phone will connect to wifi however will not connect to EE, it is just searching and saying no service and when I go into my settings it says error next to mobile data can anyone help?

Smm1994 by Visitor
  • 413 Views
  • 1 replies
  • 2 Helpful

Resolved! 5G bands

Hi everyone, I wondered if you could help me. My questions apply to EE but kind of all network operators in the UK. I’m looking at getting a 5G mobile router and the bands that it states it uses for 5G are N1, N28, N77 and N78. It says these are NR b...

Mac_man by Explorer
  • 11172 Views
  • 4 replies
  • 4 Helpful

Signal drop out when video calling

I video call my partner on zoom every night on my android phone using ee data on 4G ( I have unlimited data). For the last week or so when we call, the signal drops completely to nothing (no bars and no 4G logo) and the call & audio freezes. This hap...

Angry at signal issues

Hi would just like to know what is going on with the signal issues that we are suffering with ,this has been an ongoing issue for a long time now ,you keep saying it has been fixed but we are still having problems,I pay a lot each month for my contra...

Pandy15 by Visitor
  • 572 Views
  • 2 replies
  • 2 Helpful

Poor signal

I’m tired of changing networks my friend suggested me EE and i get one One signal when i go out and in home i got 2 poor signals poor internet 

Arxal9 by Visitor
  • 528 Views
  • 2 replies
  • 4 Helpful