Coverage in Rainham

Leanne_T · ‎25-10-2019

Update: 18 April 2024

Our engineers have had the designs approved at the first location by the landowner, and we have started legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once all legal steps have been completed, we can confirm an approximate on-air date for the new mast.

For the second area (which we have located as a back-up, in case of any unforeseen problems with the first location) our engineers submitted the structural surveys and are waiting for a decision from the landowner. Pending a positive outcome from the surveys, we can start legal proceedings to acquire the land from the landowner and start building the equipment needed for the new mast.

Our engineers have located a third area (in case of any unforeseen problems with the two locations) and are working with the site providers to complete surveys to make sure the area will be suitable for the equipment.

We will keep you updated on this post.

Update: 30 March 2023

For the first location, our engineers have been required to revise the designs for the mast installation. Once the designs have been completed our engineers will submit these for approval to the landowner. Pending a positive outcome from the designs, we will start building the equipment needed for the new mast and confirm an approximate on-air date for the mast.

For the second area (which we have located as a back-up, in case of any unforeseen problems with the first location), we completed the further structural surveys submitted the structural surveys for approval. Pending a positive outcome, we can start legal proceedings to acquire the land from the landowner and start building the equipment needed for the new mast.

Our engineers have located a third area (another back-up, in case of any unforeseen problems with the two locations), and are currently completing surveys to make sure the area will be suitable for the equipment.

We will keep you updated on this post.

Update: 07 March 2023

For the first location, our engineers have been required to revise the designs for the mast installation to make sure the equipment will be health and safety compliant. Once the designs have been completed our engineers will submit these for approval to the landowner. Pending a positive outcome from the designs, we will start building the equipment needed for the new mast and confirm an approximate on-air date for the mast.

For the second area, we have located (as a back-up, in case of any unforeseen problems with the first location), we have been required to complete further structural surveys to make sure the area will be suitable for the equipment. We are working with the landowner to arrange a date to access the area and complete the surveys. Once this step is completed, we will submit the structural surveys for approval. Pending a positive outcome, we can start legal proceedings to acquire the land from the landowner and start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 13 December 2022

Our engineers have been working with Openreach to arrange a date to access to the area and assess if a fibre transmission can be installed at the first location; this is required to integrate the mast onto the network. Once all surveys at the location have been completed, we will submit these for approval to the landowner.

For the second area, we have located (as a back-up, in case of any unforeseen problems with the first location), we have been required to complete further structural surveys to make sure the area will be suitable for the equipment. We are working with the landowner to access the area and complete the surveys. Once this step is completed, we will submit the structural surveys for approval. Pending a positive outcome, we can start legal proceedings to acquire the land from the landowner and start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 02 September 2022

Over the past month our engineers have been working on designs for the first location, as part of the designs we will complete surveys at the location to make sure this will be suitable for the equipment. We are currently waiting for a date to access the area to complete the surveys, once these have been completed, we will submit these to the landowner for approval.

With regards to the second area, we have located (as a back-up, in case of any unforeseen problems with the first location), we have submitted the surveys and we have been required to complete further structural surveys to make sure the area will be suitable for the equipment. We are working with the landowner to access the area and complete the surveys. Once this step is completed, we will submit the structural surveys for approval. Pending a positive outcome we can start legal proceedings to acquire the land from the landowner and start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 08 July 2022

Our engineers have been working with the other providers to arrange a date to access the area and complete the required designs. However, we have been unable to access the area by the beginning of July and are currently awaiting a date for the engineers to attend the site.

For the second area we have located as a backup, in case of any unforeseen complications with the first location, we have visited the site to complete the required surveys to assess if the land will be suitable for the equipment. Barring any unforeseen delays, we expect to have an outcome from the surveys by the end of July. Pending a positive outcome, we can start legal proceedings to acquire the land from the landowner and start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 28 June 2022

Over the past few weeks we’ve been working with the other providers to arrange a date to visit the shared site and complete the designs needed to make sure the area is suitable for a new mast. Barring any unforeseen delays, we will access the site by the beginning of July to complete the designs. Pending a positive outcome to the designs, we will start building the equipment needed for the new mast and confirm an approximate on-air date.

In case of any unforeseen complications, our engineers have located another area and will be conducting surveys in the next few weeks to make sure the land will be suitable for the equipment needed for the new mast.

We will keep you updated on this post.

Update: 31 May 2022

Over the past few months our engineers have been working with the other providers to access the shared site and complete the designs. Barring any unforeseen delays, we will access the site by the middle of June and complete the designs needed to make sure the area will be suitable for the new mast. Pending a positive outcome, we will start building the equipment needed and confirm an on-air date for the new mast.

We will keep you updated in this post.

Update: 21 February 2022

Over the past few months our engineers have been working with the other providers to arrange a date to visit the shared site and complete the redesigns for the mast.

Once the designs have been completed and the location is going to be suitable for the new mast, we can start building the equipment needed.

We will keep you updated on this post.

Update: 09 December 2021

Over the past few weeks, the work has been completed by the other providers on the shared site. Our engineers have visited the site and found the current design for the new mast is not going to be suitable for the equipment. Our engineers are working with the site provider to carry out new surveys and complete redesigns for the area.

Once this step is complete, we can start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 08 November 2021

Our engineers expect all work required by the other providers to be completed by the end of November. Once this work has been completed, we can schedule a date to access the shared site and complete the installation of the equipment needed for the mast.

Once we have an on-air date for the new mast, we will update this post

Update: 17 August 2021

Our engineers have visited the flooded site in Rainham, after health and safety work has made the site accessible. We have installed the signal feed, and this is now on air to improve service. We are continuing to monitor performance in the area.

Regarding the new site build which is also progressing, our engineers have been unable to access the shared site over the past few weeks, work is needed to be complete by other providers before we can install the equipment needed for the new mast. We are working with the providers for an installation date, once we have a date for the mast being on air, we will update this post.

Update: 04 June 2021

Our engineers are progressing with the build of the new mast in Rainham. Unfortunately, as the site is shared with other providers and work is ongoing at the site, we are unable to gain access to integrate the mast onto the network by the end of June.

We are working with the providers to schedule the integration. We expect the mast to be on air by the end of August, barring any unforeseen delays.

Update: 27 May 2021

Over the past few weeks are engineers have been installing the equipment needed for the new mast in Rainham. This is a shared site with other providers, and we have experienced a slight delay gaining access and integrating the mast onto the network. We expect the mast to be on air by the end of June, barring any unforeseen delays.

We will keep you updated on this post.

Update: 19 May 2021

Our engineers have visited the flooded site and the equipment we need to access is currently underwater. The area is currently a health and safety risk, and we are unable to install the signal feed to improve service. We are looking at other options for the mast and will keep you updated on this post.

We have been working on building the equipment needed for the new mast and will start integrating the mast onto the network. We expect the mast to be on air by the end of May 2021, barring any unforeseen delays

Update: 11 March 2021

Our engineers have attended the site last week and have found water levels have reduced. We are working with the site owner to repair the damage caused by the floods and make the area safe for our engineers to complete the work needed to install the new signal feed to the mast in Rainham.

We have found a suitable location for one of the new masts and will start building the equipment needed over the next few months. We expect the new mast to be on air by the end of May 2021, barring any unforeseen delays.

Unfortunately, the second new mast for the area has recently had planning permission declined and we are currently in negotiations for the location to be approved. We will keep you updated on this post.

Update: 21 January 2021

Our engineers have been unable to gain access to the site to install the new signal feed to the mast in Rainham. The area is still flooded and is currently a health and safety risk. We are visiting the site regularly to assess the water levels and, as soon as they have reduced, we will start the work needed to improve service in the area.

To improve coverage in the long term we are installing two additional masts. The development of the two masts has suffered delays during 2020, because of various restrictions during the pandemic. Negotiations are ongoing and we expect the masts to be on air by the end of June 2021, barring any unforeseen delays.

We will keep you updated on this post.

Update: 02 November 2020

Our engineers have been working on the mast to install a new signal feed, which is required to circumvent the fact that our signal is being blocked by a docked cruise ship which is being used as a temporary Covid hospital. Unfortunately, we’ve been unable to complete the installation because the area is severely flooded and poses a health risk to the team.

We are working closely with the building managers to gain access and monitoring the flooded area, we expect the work to be completed by the end of January.

Work is ongoing on the two additional masts and we expect these both to be on air early next year, barring any unforeseen delays.

We will keep you updated on this post.

Update: 16 October 2020

12 months ago, we lost our key mobile site in Rainham at very short notice when we were asked to vacate because of redevelopment plans. Because of where the site in question was located, and the alternative sites available, we planned to install four new mobile sites in the area to fully replace the coverage provided by the one that we lost.

We installed two of the four in November last year, which has lessened the impact of losing our key site. We had expected the other two to be online by now, but unfortunately Covid has delayed this. We expect the additional two masts to be on air early next year, barring any unforeseen delays.

We have installed upgrades to the two sites we installed in November 2019 in a bid to further improve coverage until the additional two mobile sites are installed.

Unfortunately there has been further disruption since March, when one of our sites had its signal blocked by a docked cruise ship which is being used as a temporary Covid hospital. Because of the indefinite nature of this obstruction, we have been working hard to get a new signal feed for the site and this is now due to be installed and working by the end of the month

We will keep you updated on the progress of the two new masts on this post.

Update: 14 February 2020

Our engineers installed two new masts in the area at the end of last year. During February, the new masts will have upgrades installed to improve coverage in Rainham.

During 2020 we will be installing another two masts in the area, and we’ll keep you updated on this post.

We’re aware of an ongoing signal issue that is affecting some of our customers in Rainham.

Our site in the area has had to be removed due to the building being demolished, we have constructed a replacement mast to replace the existing equipment at a new site.

We have found the replacement site is not providing as much coverage to the area as the previous mast. We have been looking at ways to improve coverage and we have gained permission for another permanent mast to be situated in the area, this is due to be on air during November.

Work is ongoing for further improvements during 2020 within the area and we will continue to keep you updated on this post.

We are sorry for any inconvenience caused. In the meantime, if you’re an EE pay monthly customer with a compatible phone you can use WiFi Calling to make and receive calls and texts over a WiFi connection.

For details on how to set up this service, please see our WiFi calling help pages.

Duanehannah · ‎12-11-2019

Months now i havent had service. This is beyond a joke. Think its time to cancel my service with ee. Unacceptable!

Kimboleigh · ‎12-11-2019

Surely there’s somewhere that we can take it higher, I wonder if we can put a complaint in to some one higher up like trading standards or something like that?
I pay over £70 a month for basically nothing! It’s so poor!!

Ford2602 · ‎28-12-2019

Still no update and its almost January. I was originally told the issue would be sorted by middle of November. This is beyond a joke.

Rainhamguy · ‎30-12-2019

When will this issue be sorted? It's an absolute joke now three months on and still receiving poor reception, not just at home but in Rainham village and station.

Everytime I check the network status it says there is an issue in Rainham, then I receive a message the following day that it's been rectified, when it clearly hasn't.

I can't receive calls at the moment, and when making them, the signal routinely breaks up and I cannot hear the other person or get disconnected. Can this please be escalated to a higher level!

David · ‎30-12-2019

Hi @Rainhamguy

Welcome to the EE Community,

If you call freephone 0800 956 3146 a tech advisor will be able to give you a update on the problem.

Thanks,

David.

Stephlaz · ‎16-10-2020

Thank you Leanne for your help. Please do keep us updated. Much appreciated.

Grayburn · ‎13-01-2021

Any update on this please?

Dates on when these new masts will be on air would be nice, surely something has been pencilled in.

Leanne_T · ‎21-01-2021

Hi @Grayburn

Thanks for coming to the community.

Our engineers have been unable to gain access to the site to install the new signal feed to the mast in Rainham. The area is still flooded and is currently a health and safety risk. We are visiting the site regularly to assess the water levels and, as soon as they have reduced, we will start the work needed to improve service in the area.

To improve coverage in the long term we are installing two additional masts. The development of the two masts has suffered delays during 2020, because of various restrictions during the pandemic. Negotiations are ongoing and we expect the masts to be on air by the end of June 2021, barring any unforeseen delays.

We will keep you updated on this post.

Leanne.

Grayburn · ‎22-01-2021

Roll on June then when we get fobbed off with another date.

It would be nice to not see EE brag about getting 5G up and running in 13 new towns and cities on the 14/01 though! Would be nice to use my phone without having to rely on WiFi!

Will phone up tomorrow and ask for a discount or my PAC codes for my various accounts depending on how that goes.