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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5888 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 6815 Views
  • 0 replies
  • 6 Helpful

Network Service Status page is down?

I got a text from EE last Tuesday to say that there were problems with our local mast. Three days later we still have zero mobile signal at home.  More frustratingly, the network service status checker at https://ee.co.uk/help/service-status  has bee...

Doric by Established Contributor
  • 466 Views
  • 5 replies
  • 6 Helpful

Email contact with EE

There's been no network service in my area all week. I want to email EE to understand what's happening but there's no email address to do this from. I can't call or text because there's no service - so I'm stuck. Does anyone from EE read this? If so,...

JSD1958 by Investigator
  • 417 Views
  • 5 replies
  • 6 Helpful

Network problems in RH16 for 4 days now

I've had no mobile service in or around home for 4 days. No issues elsewhere when I'm out and about further afield, and the status check confirms there's a fault in my area. The question is: how can I get an update on when the fault is likely to be f...

miketja by Explorer
  • 283 Views
  • 1 replies
  • 2 Helpful

Re: Is it just me or is ee phone signal poor

I've noticed a huge degredation in network coverage in the past few months.  The network civerahe checker indicates I should get excellent coverage at home, but I currently get 1 bar, and sometimes that drops out!  I travel around the country a lot a...

Pyromanic by Investigator
  • 19897 Views
  • 42 replies
  • 79 Helpful