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Terrible 4G and 5G speeds

Hi,  My speeds have never been great with EE on either 4G or 5G I have been with EE for many many years (around 18 years) and had multiple phones during this time and all seems to have struggled with internet speeds when using 4G and 5G.... I went ou...

Lack of service

Hi there, Been an EE customer for years now but over the last 4-6 weeks im struggling to make calls (normal phone calls and also messenger/Whatsapp audio). My signal is dropping out all the time. Its really infuriating! I can hear the person on the e...

mummynun by • Explorer
  • 302 Views
  • 4 replies
  • 4 Helpful

Terrible network coverage

Hi, i want to leace EE after 5 months sim only. The coveragevis very poor compared to mybold provider. Cant send text message, 5g isverry poor. Calls wont connect. Technical support have reset everything and changed settings on my phone. I travel in ...

Jedi68 by • Visitor
  • 266 Views
  • 1 replies
  • 1 Helpful

5g

I am about 0.4 miles from an EE mast band 3 and i get a brilliant 4g signal. A couple of weeks ago i noticed engineers working at the mast and wondered what they were doing. After they had finished i was walking past the mast on my way home and saw t...

Resolved! 4G signal down in Tiverton

4G signal has been down since Saturday morning. We have a 4G router so rely on the signal for our internet, and I also work from home, so not helpful. Other users in the area say their 5G has been down since Saturday as well. We’ve had no update or n...

kim188 by • Explorer
  • 251 Views
  • 2 replies
  • 1 Helpful

Worsening 5G signal - a pattern emerging?

Hi,I've been experiencing issues specifically in my workplace for the last few months on EE whereby I get practically no signal throughout the day within the building I work. This is in an area that apparently should receive good 5G indoors and out. ...

Liamski1 by • Valued Contributor
  • 958 Views
  • 12 replies
  • 4 Helpful

Coverage in Kingswood, Bristol

Update: 01 October 2024  Over the past few days, our engineers have integrated all parts of the mast onto the network and the mast is now on-air. We will continue to monitor performance in the area. Update: 11 September 2024 Over the past month, our...

Leanne_T by • EE Community Support Team
  • 25221 Views
  • 72 replies
  • 34 Helpful

Coverage in Newhaven

Update: 10 January 2025 Over the past few months, for the first location, our engineers have started legal steps to legally acquire the land from the site provider. Pending a positive outcome from the legal negotiations, we can start building the equ...

Leanne_T by • EE Community Support Team
  • 5967 Views
  • 48 replies
  • 12 Helpful
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