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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2033 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1066 Views
  • 0 replies
  • 5 Helpful

Very slow internet pixel 9 pro

Hi.Just bought pixel 9 pro on contract and straight after got issue with speed of internet . During phone calls cracking voice is notorious . My speed is 1mbps up to 30 max .Location Banbury Oxfordshire. Ee says no problem is with network . Shocking ...

Adamopi by Visitor
  • 585 Views
  • 4 replies
  • 0 Helpful

Coverage in Bayswater

Update: 03 May 2024 For the first and third location (back-up in case of any unforeseen complications with the first two locations), we are building the new mast on the roof top of a high rise building. This will take longer than some of our other ne...

Leanne_T by EE Community Support Team
  • 12335 Views
  • 42 replies
  • 11 Helpful

5G Standalone Awful

I'm on the Full Works package. My phone is an S24 Ultra. I get the 5g Standalone signal at my work but I must confess when connected to 5g with 5g Vol the service is shocking. Web pages take forever to load and Internet is dreadfully slow. It's so ba...

Prozmonkey by Established Contributor
  • 674 Views
  • 3 replies
  • 1 Helpful

Coverage in Stacksteads

Update: 6 March 2025 Over the past few days, our engineers have accessed the area and completed integrating the mast onto the network. The mast is now on-air, restoring full service to the Stacksteads area. We will continue to monitor performance in ...

Leanne_T by EE Community Support Team
  • 7199 Views
  • 92 replies
  • 33 Helpful

Coverage in Craven Arms

Update: 13 March 2025 Over the past month, our engineers have found further work on the build is needed. Unfortunately, this has delayed the power supply being installed to provide power for the new mast. We expect all work to be completed and the po...

Leanne_T by EE Community Support Team
  • 13674 Views
  • 61 replies
  • 6 Helpful

NO COVERAGE

We have had no coverage in my area of work now for over 4 weeks,i have done the coverage checker and they said they have a problem and they don't know when it will be fixed? my phone is also used for work and customers trying to call etc and i miss c...

Coverage in Northampton

Update: 14 November 2024 Over the past few days, our engineers have completed integrating the mast onto the network and the mast is now on-air. Full service has been restored to Northampton. Update: 07 November 2024 Over the past few weeks, our engi...

Leanne_T by EE Community Support Team
  • 5556 Views
  • 76 replies
  • 57 Helpful

No signal in my area, southport marshside

For the last 4 days when I get home from work I have no signal whatsoever and due to not having full fibre Internet i have been relying on the £82 contract I pay to hot-spot most things in my house, without being able to use my phone it's become pret...

Vuezeon by Visitor
  • 2189 Views
  • 22 replies
  • 3 Helpful