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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2173 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1162 Views
  • 0 replies
  • 5 Helpful

Useless network

Ee getting worse and worse. Network status showing 4G+  network but no internet at all. Getting touch with anyone is hard. AI useless..

Attila123 by Investigator
  • 343 Views
  • 7 replies
  • 8 Helpful

Resolved! 5G Standalone iPhone 16 Pro

Good afternoonI recently upgraded my plan to full works sim only. As part of full works is access to 5G standalone signal which is key feature.I was advised by EE sales rep on the phone to download an esim from the EE app. This process for me did not...

jdjx98 by Explorer
  • 609 Views
  • 5 replies
  • 8 Helpful

5G Standalone (SA) option is greyed out

Hi, I spoke to your tech team (Level 1), and it appeared they mixed up 5G Standalone (SA) with 5G network. I have a full works for the iPhone SIM plan with a 5G standalone add-on added to that number, and I am using the iPhone 16 Pro Max. But the 5G ...

ashiqcs by Investigator
  • 529 Views
  • 3 replies
  • 4 Helpful

eSIM not working after trip abroad

Hi all,I have been away for three weeks and used various eSIMs. I am now back in the UK and I’m y phone won’t connect to the network. I tried switching off and back on, airplane mode, choosing network etc. I don’t think the phone recognises the ee eS...

Resolved! Which phones are supported on standalone 5G?

I have an iPhone 14 Pro Max and although I have the full works package shown in my account, I don’t seem to be able to enable/see the option to enable standalone 5G. From https://ee.co.uk/why-ee/5g-on-ee the criteria is:be on an All Rounder or Full W...

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Philt8 by Contributor
  • 10379 Views
  • 67 replies
  • 15 Helpful

Signal

Hi. Bt have closed my account as swapped to ee but no signal and absolutely nowhere to get online support with accounts??Please help 

Network

E.e lying when you call them says best network **bleep** network if see the price which we paying  compared to other network 

Zain31 by Visitor
  • 220 Views
  • 4 replies
  • 1 Helpful

Resolved! Poor signal LA10

We have been having terrible signal issues in LA10 for a number of weeks. A lot of the time there is no signal whatsoever and it is essential for school and work. All EE say is sign into wifi for calling - well that is all well and good but EE are my...

jonessam by Explorer
  • 382 Views
  • 3 replies
  • 0 Helpful