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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2652 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1831 Views
  • 0 replies
  • 5 Helpful

Coverage in St Albans

Update: 10 April 2025 Over the past few months, our engineers have started the surveys at the location for the second mast to make sure the area will be suitable for the equipment. Once all surveys have been completed, we will submit these for approv...

Leanne_T by EE Community Support Team
  • 2956 Views
  • 14 replies
  • 13 Helpful

Connection problems

I cannot ring ,text, or use 5G I cannot receive phone calls either, plus i cannot ring ee because i have no connection? It just stopped working overnight. I’m all up to date with payments so I don’t understand why this has happened, and unfortunately...

MoranWHU by Explorer
  • 496 Views
  • 11 replies
  • 5 Helpful

No network at all in Oxfordshire

I’ve been without any mobile coverage or 4g for 2 days now in Oxfordshire. There is no way to call EE or anyone else . No way to message either . I have nothing but WiFi but that’s it . I have children and one with medical needs and no way to have co...

Resolved! Fault

Hi there we live in Teviothead in the Scottish Borders and yesterday the 31/1/2025 the power was out to fix a line down at 12 pm to 3 pm when the power came back on we now have no internet phone signal we have a giffgaff sim in our router to run our ...

no signal

Is something up with 4g with ee no phone signal for a week data being drained but can't use. No clear comms from ee surprise surprise. I wanted my credit refunded 

No service

ive woken up to my phone saying no service, but wifi still on however i cant use normal messages or call. Im being late as i need my phone but if theres no service and i cant use my data then my phone will be useless. Ive tried powering it on and off...

cece7 by Visitor
  • 249 Views
  • 1 replies
  • 3 Helpful

Zero signal RH19

For the past 48 hours my device has not been able to connect to the mobile network. The coverage checker says no issues in RH19. I have tried the airplane mode switch and device restart but no fix.  Anybody else experiencing similar issues or may hav...

NJP2103 by Explorer
  • 293 Views
  • 3 replies
  • 2 Helpful

Connection issues

RG areas of Berkshire are still very poor.  Several black spots from M4 J10 into wokingham  Crowthorne,Sandhurst area that when I walk in the door and connect to WiFi my phones like disco with all the alerts 

S12dwr by Explorer
  • 256 Views
  • 1 replies
  • 1 Helpful