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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 8607 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 14798 Views
  • 0 replies
  • 6 Helpful

Resolved! Which phones are supported on standalone 5G?

I have an iPhone 14 Pro Max and although I have the full works package shown in my account, I don’t seem to be able to enable/see the option to enable standalone 5G. From https://ee.co.uk/why-ee/5g-on-ee the criteria is:be on an All Rounder or Full W...

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Philt8 by Contributor
  • 18035 Views
  • 82 replies
  • 18 Helpful

EE RAN Misconfiguration

Hey everyone,I'm raising an issue affecting Exynos Samsung phones on EE's network when connected to Nokia RAN. The issue seems to be that certain bands are basically invisible to Exynos Samsung phones. I also have NSG logs to back this up.As default,...

Network signal issue

EE have recently been carrying out 5G upgrades in my local town. 5G SA/Standalone is being deployed which is great.....but unfortunately for me, it appears there is a fault with a newly upgraded site.I have raised a network fault with EE via the chec...

Resolved! Re: 5g mast

Hi there I’m also thinking of having a 5g mast on my land. Can you direct me who I would need to contact to get more information. Thanks

Adam0024 by Visitor
  • 292 Views
  • 1 replies
  • 1 Helpful

Resolved! 5G

Can anyone explain to me how i can get 5G in where i live when i done a coverage check and saying no 5G 

AndyC271 by Investigator
  • 285 Views
  • 1 replies
  • 1 Helpful

Resolved! PAYG Service Quality Issues

Ee is a **** ** **** especially if you're on pay as you go they chock your your 4g so you go on a contract,stuff them I'm going back to o2 find another provider,ee are *****     [Mod edit: please keep comments respectful and constructive.]

Dungie741 by Investigator
  • 557 Views
  • 7 replies
  • 2 Helpful