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Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by • Former EE Community Manager
  • 5326 Views
  • 2 replies
  • 2 Helpful

No network

Currently have no signal at all, I cannot call EE as I have no network and the online and the service status page is also not working. I am south west Scotland. Is there no online chat option or other ways to contact if there is no network and online...

Why is my 5g behaviour like dial up .?

please help EE…just moved into a new place and on mobile internet and have to rely on my iPad for internet connection and it’s so so poor despite showing almost 4 bars… my boss ordered a mobile dongle thing that we had to send back cos even that didn...

Avrilmae by • Visitor
  • 138 Views
  • 2 replies
  • 1 Helpful

Re: Cannot receive calls at all

I have exacly the same problem.  I can't receive any phone call from anyone. I tried multiple things like restating my phone, taking the sim out, putting it to a different phone, and checking the network setting. Nothing help. It's been a month. I ha...

Re: No network

Same issue since yesterday evening. Was working again for a period this morning before going back down again. I'm in Motherwell, near Glasgow. 

Jon83 by • Investigator
  • 186 Views
  • 10 replies
  • 1 Helpful

Re: Poor Signal Strength NG22

Thank you Christopher, Signal strength checkers on websites always showgood services most of the time, varying usually only when the networkoperators have become aware of a problem and are trying to fix it. In agiven area, local factors that might cr...

Re: Poor Signal Strength NG22

I have the same problem. I've been with EE for years but the signal strength has only just become an issue. I'm glad to hear that, at least I'm not the only one. No help available from EE, just a promise of a text that never comes.

WiFi calling issues

Although I live in a 5G area (apparently) trying to make mobile calls from indoors is poor as is accessing the Internet. So you think the solution would be to use WiFi calling...... However calls constantly drop out and sometimes do to connect. Spoke...

Spencer74 by • Investigator
  • 539 Views
  • 8 replies
  • 3 Helpful

Coverage in Bethnal Green, Moorfields

Update: 04 October 2023 Over the past few months, our engineers have provided legal notice to Hackney Council due to the council blocking access to start building the equipment needed for the new mast. We are currently waiting for a court date to neg...

Leanne_T by • EE Community Support Team
  • 7592 Views
  • 17 replies
  • 3 Helpful

Cant make calls

Is there any issues today as I can text and use data but when I ring it ring for a second then cuts out. Check service checker it says its OK The issue started today

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