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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10706 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 20640 Views
  • 0 replies
  • 6 Helpful

Resolved! No signal?

I've just switched to EE, and my signal was fine for the first few days, but it's completely gone. I've tried resetting my phone, turning airplane mode on and off, re-inserting my sim. Nothing. I can't call support because I have no signal. I've trie...

Coverage in Oxford

Update: 16 July 2026  Over the past month, our engineers have started building the equipment needed for the new mast. Barring any unexpected delays, we expect the build to be completed by the end of July. Once the equipment has been built, we wi...

Leanne_T by EE Community Support Team
  • 30787 Views
  • 105 replies
  • 96 Helpful

Truly awful service

My business covers all HR and SY postcodes and some LD and DY postcodes. I started a contract with EE and had a new Galaxy S25. The service I am getting can only be described as woeful. Poor or no signal, poor or no internet, calls dropping when sign...

thezendog by Investigator
  • 754 Views
  • 6 replies
  • 4 Helpful

Resolved! No signal for more than a week

Everyone at work who has an EE mobile has been experiencing signal issues for over a week. As a result, there is no mobile internet access either. I’ve tried to call, but there is no signal, and I cannot access the link they send. It seems to be affe...

GPavesi by Explorer
  • 743 Views
  • 3 replies
  • 2 Helpful

Resolved! No phone service

I have been having issues with my phone service for a few weeks now. I realised a few days ago that I have no service when I am not at home. At home I am connected to my wifi but out of the house nothing works. I tried to change my sim to an E sim an...

SophiaA by Visitor
  • 371 Views
  • 1 replies
  • 2 Helpful

Coverage in Woburn Sands

Update: 24 October 2025  Over the past few weeks, the Fibre company has accessed the area and installed the leased line to provide transmission to the site. The mast is now on-air restoring full service to Woburn Sands.   We will continue to mo...

Christopher_G by EE Community Support Team
  • 18703 Views
  • 88 replies
  • 24 Helpful