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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2086 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1107 Views
  • 0 replies
  • 5 Helpful

Unable to make ir receive calls

Since around lunch time today, I have been unable to make or receive calls. My partner and best mate have had to use FB Messenger to call me. I've seen online that EE, 3, Vodafone and O2 are all having issues with their phone lines today. People are ...

BeckyLB by Visitor
  • 225 Views
  • 1 replies
  • 1 Helpful

Re: Re: mobile network keeps dropping out

Recently been having the same problem. Only notice it when I'm out the house. Signal (the bars) are fine, I'm in a city centre. However every now and then (like every 10 mins or so) the 4G icon will just drop out (like what happens if you physically ...

Nebfer by Investigator
  • 531 Views
  • 11 replies
  • 3 Helpful

Useless network

Ee getting worse and worse. Network status showing 4G+  network but no internet at all. Getting touch with anyone is hard. AI useless..

Attila123 by Investigator
  • 336 Views
  • 7 replies
  • 8 Helpful

Resolved! 5G Standalone iPhone 16 Pro

Good afternoonI recently upgraded my plan to full works sim only. As part of full works is access to 5G standalone signal which is key feature.I was advised by EE sales rep on the phone to download an esim from the EE app. This process for me did not...

jdjx98 by Explorer
  • 596 Views
  • 5 replies
  • 8 Helpful

5G Standalone (SA) option is greyed out

Hi, I spoke to your tech team (Level 1), and it appeared they mixed up 5G Standalone (SA) with 5G network. I have a full works for the iPhone SIM plan with a 5G standalone add-on added to that number, and I am using the iPhone 16 Pro Max. But the 5G ...

ashiqcs by Investigator
  • 514 Views
  • 3 replies
  • 4 Helpful

eSIM not working after trip abroad

Hi all,I have been away for three weeks and used various eSIMs. I am now back in the UK and I’m y phone won’t connect to the network. I tried switching off and back on, airplane mode, choosing network etc. I don’t think the phone recognises the ee eS...

Resolved! Which phones are supported on standalone 5G?

I have an iPhone 14 Pro Max and although I have the full works package shown in my account, I don’t seem to be able to enable/see the option to enable standalone 5G. From https://ee.co.uk/why-ee/5g-on-ee the criteria is:be on an All Rounder or Full W...

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Philt8 by Contributor
  • 10332 Views
  • 67 replies
  • 15 Helpful

Signal

Hi. Bt have closed my account as swapped to ee but no signal and absolutely nowhere to get online support with accounts??Please help 

Network

E.e lying when you call them says best network **bleep** network if see the price which we paying  compared to other network 

Zain31 by Visitor
  • 217 Views
  • 4 replies
  • 1 Helpful