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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9050 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 16177 Views
  • 0 replies
  • 6 Helpful

4G/5G complaint.

So I have a 5G plan, I have a google pixel 7a which is 5G and I never get a 5g connection, my misses has a smarty sim and where ever we go she has super fast 5G, I only seem to get 4G and even that is poor, latest speednet test shows 18mbs download s...

Signal

Hi I literally have the worst signal in my house im on a samsung a16 had handset less than year new on pay as go sim what can I do can't go on Internet and watch anything without constant stop and starting and signal completely going tried different ...

Resolved! No mobile or data in my area for 5 days.

Today marks the 6th day without mobile coverage or data. The mast needs a part and it’s going to be another 10 days. I don’t feel EE are making this much of a priority, but my area is a bit remote, we have elderly and sick people needing contact. I h...

kaleli by Investigator
  • 412 Views
  • 4 replies
  • 3 Helpful

Coverage in Rainham

Update:  06 March 2026  Over the past few months, our engineers have needed to redesign the power supply option for the power company to complete the power supply installation. Pending a positive outcome from the redesigns, we can agree a date fo...

Leanne_T by EE Community Support Team
  • 21402 Views
  • 58 replies
  • 7 Helpful

Satellite Messaging

Hi Team,Do you have plans to enable satellite messaging on the EE network?I know emergency SOS is currently enabled, but more countries are now rolling out sending sms by satellite.Of course I’m talking about iPhones here after the iOS 18.5 rollout....

Resolved! Poor 5G Standalone performance

I've recently received 5G Standalone coverage here in Ipswich but the performance in my home is very poor compared to non-standalone.I have also verified via iPhone field test that I am getting a standalone signal. When I do it's pretty much always t...

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5GEE by Contributor
  • 1353 Views
  • 9 replies
  • 2 Helpful

Network down in Sonning Common

Wi-Fi has been down for 5 days now in Sonning Common. Called up on Friday and was told it will be back on by close of play Monday. Just looked at the app and it is now saying Weds! So a week without any internet. I haven’t received anything from EE, ...

MB0203 by Visitor
  • 272 Views
  • 1 replies
  • 1 Helpful