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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3672 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2928 Views
  • 0 replies
  • 5 Helpful

Resolved! My Place update text alerts

I left EE a few weeks ago, I am still receiving My Place updates by text. When I visit the page to try to unsubscribe it sees my number as invalid, as I am now on a different network. Can anyone tell me how to unsubscribe from the alerts please?

Mdlaw by Visitor
  • 4528 Views
  • 35 replies
  • 2 Helpful

No Longer getting 4G+

Basically since 4g came to my area its been 4G+ but a few months ago, there was an issue in my area which took about a day to fix but since the fix im only getting 4G and not 4G+. I've noticed that the speeds have been lower too, the mast at my paren...

Well  we are now in March 2025 and the final problem is progressed to diabolical!! From EEAll we get is fobbed off with excuses and frankly  that plane would have crashed from the advert!! Years ago!!RIP off Britain pay through the nose for a load of...

Ad130 by Visitor
  • 281 Views
  • 1 replies
  • 0 Helpful

No HD calling

I've recently had an upgrade to a Samsung S25 and am having call quality issuesWhen I first got it I noticed it wasn't displaying HD on the call screen, so I phoned EE, they sent a network refresh, and it updated.Then they cut me off, so I had to get...

EAB25 by Established Contributor
  • 648 Views
  • 8 replies
  • 1 Helpful

No service

I am unable to send messages or make any calls.  I can get on to wifi and browse the internet but it does allow me to send messages or calls on whatsapp.  I have switched on and off several times. Turned airplane mode on and off.  Can anyone else hel...

Resolved! Network update settings

Why since Monday have I received six messages telling me to restart phone due to network updates?It's getting tiresome now, it can't be correct So why are you spam texting me? 

DantheSwan by Valued Contributor
  • 741 Views
  • 3 replies
  • 4 Helpful

No 5g signal

Hi EE, I have been a customer of EE for many years and signed upto the EE 5g service since it's launch. Throughout the years I have been very happy with the speed of the 5g connection and felt superior over others with how fast web pages/music/videos...

Gmobile_ by Explorer
  • 492 Views
  • 6 replies
  • 1 Helpful

Resolved! Manual network selection - dual EE signal listed

Just wondering what this other EE signal might be? The sim is a EE payg, if i put another EE payg sim into the same pixel device, again the handset shows the additional EE signal, as forbidden.The pixel device's network settings have been reset a few...

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354- by Star Contributor
  • 580 Views
  • 6 replies
  • 13 Helpful

5G performance in Birmingham

I have found exactly the same problem across a lot of southern Birmingham. The 5G performance is absolutely abysmal. From my knowledge it appears they have a significant backhaul problem; the voice LTE appears to be routed over a separate network or ...