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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5208 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 5261 Views
  • 0 replies
  • 5 Helpful

4GEE Mini will not connect to Mustang Mach E

EE just upgraded my old in car WiFi device from, I think it was called a Buzz and went in the 12v lighter hole, to a 4GEE Mini. all my devices connect fine but the car, which did connect to the old thing, will not.  I have looked at the Mach E forums...

Laika by Valued Contributor
  • 1768 Views
  • 20 replies
  • 0 Helpful

Signal dropped

Hi all, is anyone else’s Signal dropping in and out of place that are normally strong? does anyone know how or why?

Bethj114 by Investigator
  • 653 Views
  • 5 replies
  • 6 Helpful

Re: Signal dropped

Im in the St Helens area to and as of two days ago my iPhone 13 won't connect to either mobile data or any WiFi (work, friends house or my brothers house). I saw there was issues in the area so just assumed it was that but I put my sim card in an old...

R0nni3 by Visitor
  • 454 Views
  • 2 replies
  • 2 Helpful

Outages in LL14 area of Wrexham

The 4g internet for the last 2 weeks has been horrendous, constant outtages and dropouts, i am trying to work from home and working in google office which if opens is constantly lagging. I have had to buy another sim with another provider (smarty). I...

Pswinn by Investigator
  • 477 Views
  • 5 replies
  • 0 Helpful

No internet access

Hi. My 4gee mini is connected to my smart JVC TV but when I try and access Netflicks on the tv it says "no internet connection". The tv is fine as I have used my phone hot sport to access Netflicks. Help?

MikeWoo by Investigator
  • 624 Views
  • 5 replies
  • 1 Helpful

Mobile network Herefordshire

Spoke to a lovely ee lady who helped me with my poor mobile coverage in Herefordshire,it turns out that 10 masts in my area only 1 is working the other 9 have engineer tickets with no update on completion at this point in time.

Re: 5G coverage

I would be curious to know too. FY3 0 (BLACKPOOL). Three have had 5G here for over 12 months since the new mast went up; still no news from EE. I'll probably jump to Three when my contract is up if EE is still 4G here.

kurtph1969 by Established Contributor
  • 420 Views
  • 2 replies
  • 3 Helpful

Intermittent signal over 6 month

Hi everyone So today I have finally given in and made a complaint about the signal service I'm getting. The mast is down again and nice of EE, They have compensated me for 5 day. This is a regular thing tho in a big town. Can't call or use 4G. Questi...

Dappadan by Investigator
  • 681 Views
  • 5 replies
  • 0 Helpful

Coverage

My phone is either dropping calls or people tell me I sound Dalek. It works for a couple of days the stops for a couple of days. It happens on both my EE mobiles. I’ve called in 17 times and each time we spend an hour diagnosing.   Most of the time t...