Re: Choosing preferred network type / disabling 5G

aramrasul · ‎21-01-2023

I have a big problem with the unstable EE 5G signal. Now i want turn 5G off and return to 4G, but i don't have the option.

bristolian · ‎21-01-2023

What problems are you having with your service?

Northerner · ‎21-01-2023

Hi @aramrasul

What device do you have?

@bristolian Tbh I've turned off 5G and my network is 100% better especially when in London. Speed and consistent connection all the way on the train from Leeds. On 5G it's either slow or doesn't work.

Thanks

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aramrasul · ‎22-01-2023

Samsung Galaxy S21+

128GB ROM

8G RAM

aramrasul · ‎22-01-2023

I want to disable 5G service.

James_B · ‎22-01-2023

Hi @aramrasul,

Welcome to the EE Community. 🙂

You can select your preferred network mode in Settings > Connections > Mobile networks.

James

aramrasul · ‎22-01-2023

This option is not available. I believe that it has been disabled by EE itself.

James_B · ‎22-01-2023

Hi @aramrasul,

I'm sorry if you aren't able to make this change on your particular device.

James