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Mobile data not working

Skorl
Investigator
Investigator

Hi

Since yesterday 7pm mobile Internet is not working.Signal strength full, when disconnecting WiFi, those little arrows didn't come on next to the EE symbol. Phone restarted and switched off multiple times, even switched to a different phone to check, still nothing. Sim only contract with unlimited everything. Really need a solution, can't work without Internet. 

TIA 




 

7 REPLIES 7
bristolian
EE Community Star
EE Community Star

Have you toggled mobile data on the affected device?

If that fails, try a 2way SIM-swap with the working phone. See if the problem follows the SIM or remains with the phone.

I have tried turning on and off. 

Unfortunately that is only a back up phone, with no simcard in it, in case something happens to the main one. 

XRaySpeX
EE Community Star
EE Community Star

You can still try putting the SIM that you have in the spare phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I did, not working, same as on main phone, full signal strength, no Internet. 

James_B
EE Community Manager
EE Community Manager

Hi @Skorl,

Are you only having this problem in one location or everywhere?

James

I received this explanation from support. 

I see the site that is giving coverage in your area has degraded performance for voice or data services and work is required but may take some time to complete. You might have service available, but you will experience issues such as fluctuating/no signal or calls drops.

Not the solution what I was expecting. 

James_B
EE Community Manager
EE Community Manager

Thanks for the update @Skorl

I'm sorry to hear that there is a network problem in your area. Our engineers will be working to rectify the issue as quickly as possible.

James