No service

[Jenny1231]

I am unable to send messages or make any calls.  I can get on to wifi and browse the internet but it does allow me to send messages or calls on whatsapp.  I have switched on and off several times. Turned airplane mode on and off.  Can anyone else help? Thanks

[Jenny1231]

*doesn't allow me

[bristolian]

FYI you have a short time after posting to edit your reply. Does your phone show network coverage?

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[Schockwave]

@Jenny1231 , WhatsApp is an internet based app, so when no cellular, you can use it, not the same as making calls and texting which uses cellular, but as @bristolian , has already written, by having wifi, you can use wifi calling to make calls and text.