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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5616 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 6193 Views
  • 0 replies
  • 6 Helpful

Hi Did you find a resolution to this? I have a 15 pro max , and signal is awful, always dropping calls..Apple diagnostics fund nothing wrong with hardware, however, they did say that they're were network issues showing in the diagnostics.I have no is...

Graflyer by Visitor
  • 420 Views
  • 1 replies
  • 0 Helpful

Poor mobile reception

I have noticed that the reception around the RH12 - RH13 and RH14 areas has been declining this year. It is so poor that I have been receiving text messages telling me that I have a missed call and a voicemail.The phone has not rung. I do sometimes r...

DJN by Established Contributor
  • 380 Views
  • 1 replies
  • 1 Helpful

Resolved! How do I change from 5G down to 4G

I am not very savvy with the phone but trying to learn ! Currently where I live, there is no 5 G coverage inside my house and limited coverage in the garden. My "plan" says I am on a  5G  10GB monthly contract.. When I check the coverage map, it show...

RoseTT by Explorer
  • 3063 Views
  • 8 replies
  • 3 Helpful

Re: Coverage issues

My experience since switching from 02 is that the 4g service from EE in many uk locations has been extremely disappointing. Not at all what I was expecting when I signed up. I would go back to 02 tomorrow for a vastly superior service.

Adamsale by Investigator
  • 806 Views
  • 9 replies
  • 1 Helpful

Very poor signal at home

Hi I'm wondering if anyone can advise. Our mobile signal at home is terrible, rarely getting to one bar. We have had customer support assistance with this regarding our bill, but it would be more important for our phones to work as intended and paid ...

Stu2502 by Investigator
  • 11754 Views
  • 14 replies
  • 8 Helpful

Terrible signal all the time

Having massive issues with 2 devices on my plan, both have terrible signal all the time. Regardless of where each person is, signal is either just okay, or non existent.  Ee are saying no issues in our home area, but the issues is not just limited to...

StinaC by Visitor
  • 391 Views
  • 2 replies
  • 0 Helpful