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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3619 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2890 Views
  • 0 replies
  • 5 Helpful

Loss of all service

I have recently moved to EE from Plusnet but I am receiving no service anywhere. I never used to get any in the house, as I live in a granite cottage. But I did used to get it in the garden. I've also driven to many places within around 50 miles of m...

Re: Zéro mobile network

Same here.EE coverage map shows fully saturated 4G service for the area but the reality is a virtually unusable signal for months now.-110dBm or worse most of the time.Vodafone and O2 coverage is solid.EE / BT repeatedly advise “use WiFi calling”.

BTea by Explorer
  • 436 Views
  • 4 replies
  • 0 Helpful

No signal

I’ve suddenly no signal or very little, calls sometimes go through but after 5 seconds or so people are saying I’m cutting out call is going dead ect 

zoea93 by Visitor
  • 261 Views
  • 1 replies
  • 1 Helpful

Report a fault

Hi it has been several weeks when I reported a fault at HS6 5DQ balemartin north Uist, I received a text about a week ago saying it has been fixed. Can I insure you it hasn't. This has been down for months now & is part of the essential service 

don54 by Visitor
  • 385 Views
  • 1 replies
  • 2 Helpful

Re: Zéro mobile network

Having the same issue with a different post code. Its been a week now.Going round in circles trying to get any detail.EE's big thing is signal and Im at home and in my hood with no signal...Just want to know if its maintenance, a defect or anything. ...

olly230 by Investigator
  • 373 Views
  • 6 replies
  • 0 Helpful

Zéro mobile network

Hi thereI have had zero mobile phone network (signal and 3/4G) since Friday. Occasionally comes back on for a sort burst but mostly nothing. I’m at home as usual. Also affecting neighbouring town and all network providers. Service status says good fo...

RS-84 by Explorer
  • 401 Views
  • 4 replies
  • 0 Helpful

No service

My phone was working fine earlier this morning but I went to check it a moment ago and it came up with the message “no sim”. I now have no service, I’ve tried turning it off and on, cleaned the sim and have turned airplane mode on and off but still h...

Samdun17 by Visitor
  • 260 Views
  • 1 replies
  • 0 Helpful