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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by • EE Knowledge Specialist
  • 11084 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by • EE Community Support Team
  • 22727 Views
  • 0 replies
  • 6 Helpful

Resolved! No Service

Hi,I am having issues with reconnecting to the EE network when returning home from work.II live in Northern Ireland and while my work place is still in NI I can only receive the Irish Eir signal whilst on roaming. Usually when I get home I automatica...

AvaRose90 by • Investigator
  • 948 Views
  • 2 replies
  • 1 Helpful

Poor coverage indoors in croydon

Hi there, i recently moved into a new home around east croydon. The mobile signal outdoors is a bit weak but workable, however indoors is completely unusable and i cant even take a phone call. Nothing on the EE website suggests there is an issue plea...

3li2 by • Investigator
  • 933 Views
  • 4 replies
  • 0 Helpful

No signal for 4 days!!!!

Hi....I have 2 mobile phones with EE, and we've had no service at home for 4 days....!!!!I was wondering if you get a refund on your bill as we use our mobile phones for everything, internet, hotspots as we don't have a land line or any other form of...

Taffybwel by • Investigator
  • 601 Views
  • 2 replies
  • 0 Helpful

Wi-Fi stops overnight

I’ve had a SIM card for just 3 days. During day in phone or mi fi device I get Wi-Fi but no internet at all. In evening around 4.00pm it starts working in both devices and works up until at least midnight , perfectly. The next morning it won’t work a...

Rls106 by • Investigator
  • 1570 Views
  • 10 replies
  • 6 Helpful

mobile data not working in Sherborne

Mobile data has not been working in Sherborne , Dorset since Sunday at least. Same phone works fine else where. My son's friend also report the same issue.Website says that EE is aware of an issue. But there has been no improvment for at least 5 days

No 5G

I've come over from Smarty Mobile (5G, £8 200gb). You may laugh but at least I could get 5G!I've come to the same location, in exactly the same place as I did with my now much missed Smarty sim and have no 5G for an extra £7 a month.Galaxy S21 Ultra....

LMPUK by • Investigator
  • 728 Views
  • 4 replies
  • 5 Helpful

Resolved! International Call

I phoned a friend of mine from my mobile to his mobile. When he answered I discovered he was abroad in Grenada City in the Windward Islands. I am in the  UKand he advised me not to stay on long as the call would be expensive to me. What are the charg...

BLUEZULU by • Investigator
  • 750 Views
  • 2 replies
  • 4 Helpful