@Robin63 , have you reported it? You can do so, register on the above link, report and receive updates.
Is this in your home or at work? You can if you have fixed broadband use wifi calling, which allows you to make and receive calls and text messages.
Reporting the problem will help solve the problem by registering and reporting it via the link above.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
