07-02-2024 06:16 AM
EE MOBILE NOT TO BE RELIED UPON ANYMORE!
I wish to express extreme dissatisfaction with EE Mobile Network Service. I take their unprofessional service with a pinch of salt now that their ZERO BAR status has been the frequent display on my cellphone for a number of months over several locations in the South East area!
They have partnered with BT, and ever since their coverage has disintegrated at a rapid & shameful state! What a disgusting customer service.
There has always been no coverage in some UK locations. And I'm ashamed to say that Vodafone is doing better than them. I have had to ask a friend to Hotspot me so I could check my emails! Currently, EE mobile coverage is DEAD in the South East county - maybe just parts of it. But the service is absolutely TERRIBLE, a CON and not to be recommended at all.
They sure know how to capture clients with subsidiary deals. They now charge for making calls on the home phone - I repeat, they do charge. Since their BT/EE merge, there has not been Free Evening or Weekend Calls - this is history!
Conclusion:
Perhaps, EE you should get rid if your phonetic theme "Number Network 10 years in a Row" with "Failed & Worse Mobile Network" in your 150 calls! EE you are a disgrace!
Dissatisfied Client
07-02-2024 06:21 AM
There ain't no tech "gurus" on EE but false promise advocates. EE is done, sorry to say!
07-02-2024 06:29 AM
EE has always had issues with mobile network coverage. This is a well known fact!
07-02-2024 07:33 AM
Hi @JiLF
Welcome to the community.
I'm sorry to hear that you're having some problems with your service. We have a coverage checker which allows you to check estimated coverage, as well as the network status, for particular areas.
It will let you report a problem to our network team too, so they can look into what is going on in that area.
Chris
07-02-2024 07:59 AM
@JiLF wrote:
There has always been no coverage in some UK locations
The same can be said of all UK mobile networks - no single network provides blanket UK coverage.
@JiLF wrote:
And I'm ashamed to say that Vodafone is doing better than them.
In some areas yes, VF outperforms EE. And in many other areas, the opposite is true.
@JiLF wrote:Currently, EE mobile coverage is DEAD in the South East county
If this were genuinely true, the issue would very likely be gaining national press attention.
You either have a localised coverage issue or potentially a device fault.
07-02-2024 08:02 AM
12-02-2024 04:57 AM
EE A Big Disgrace & A Failure
EE,
This network continues to be a disgrace day after day. Since its partnering with BT it has become the lab rat of all networks.
https://istheservicedown.co.uk/status/ee/2640729-oxford-oxfordshire-england-united-kingdom
I'm surprised that GiffGaff & Vodafone networks are even better than EE in so many a truths. EE is just a dead service on the South East! And this matter does not seem to be resolved. Like I just said, this network is a disgrace and if I may add - the affected clients need to be compensated for poor a service.
Now, is EE going to go on the news and explain why they are letting many down?
Client
12-02-2024 05:00 AM
Call their number that is if that network ever works, and speak with them regarding your concern. They should fulfill client's expectations at all times.
12-02-2024 05:01 AM
Their coverage checker website is not at all reliable at times!
12-02-2024 05:10 AM
Been there, Done that! Issues persist. Thanks for your kind response.