Poor to no signal at home address

[iceman786]

Hi

I been with EE over 20 years.  Last few years the signal at is at zero or max it goes to is 2 bar.  Call you can't hear very well keep cutting in and out.  This is with wifi calling switched on. I have more than one contract so it is the same on android and IOS.  Complained a few times but no real resolution from EE.  Have Broadband inside so internet at least is fine. In the garden wifi don't reach, it's that bad you can't even use the Internet forget trying to play a video clip or anything.  Do EE offer some sort of signal boosters?  

My daughter on Vodafone and her signal is brilliant compared to EE.  And we meant to be the best ?  I know what it will be they have removed a mast that was in the area.  Surely you want to be adding more?  But they won't admit it.

[Chris_B]

@iceman786  If this is while using WiFi calling and your device shows it’s using WiFi calling then it has nothing to do with a cellular mast as your using WiFi calling.   WiFi calling will only be as good as the WiFi signal your device is picking up.    Can you try relocating the router as your home could be impacting the WiFi connection to your device. 

[bristolian]

Network rollout is an ongoing process, new sites are continually being built alongside capacity & carrier adds to existing ones - but no network will ever have 100% national indoor coverage - hence WiFi-calling. There will always be local differences between networks, and for every location where A is better than B, there will be others where B is better than A.

There's a few possible reasons for in-call audio issues, if that's what you're reporting.

WiFi-calling is intended for when there is unusable or no, mobile coverage - if there is usable network signal, that should usually take precedence. Try enabling flight mode (to cause zero mobile coverage), then enable WiFi-manually thus forcing all your calls onto WiFi-calling. Do your issues persist?

There can sometimes be a momentary audio dropout when calls hand between the mobile network & WiFi-calling, but they shouldn't drop.

[iceman786]

I think because signal is at 1 bar it try using that first. This is where the voice cuts in and out.  But when it uses wifi calling  when at zero bars the call is fine.  However that doesn't help in the garden we get not internet even when at 1 or 2 bars and phone showing 4g signal?   Why is that?

[bristolian]

Are you using Apple or Android?

Some Android phones do have the option of "WiFi-preferred" or "mobile-preferred". By default this is mobile-preferred. Check your phone's call settings to see how yours is configured - if the option is there.

WiFi-calling options within "call settings" menu