My Place update text alerts

Mdlaw · ‎22-03-2022

I left EE a few weeks ago, I am still receiving My Place updates by text. When I visit the page to try to unsubscribe it sees my number as invalid, as I am now on a different network.

Can anyone tell me how to unsubscribe from the alerts please?

Ali_A · ‎26-01-2025

Hi @GeoffNM

The notifications service is separate from your account. The messages are sent as you have previously added to the alerts service database.

Please give our Customer Service team a call who'll be able to remove your number from the alerts database.

Ali

View solution in original post

Leanne_T · ‎22-03-2022

Hi @Mdlaw

Thanks for coming to the community.

I've sent you a private message for some details.

Leanne.

XRaySpeX · ‎22-03-2022

You can't once you've taken your no. away from EE. That's the flaw in the system.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Lucyfoster87 · ‎27-09-2022

Hi,

I am having the same problem. I have left EE and still get the texts and can’t find how to stop them. Please could you help? Lucy

Leanne_T · ‎27-09-2022

Hi @Lucyfoster87

I have sent you a private message on here for some details.

Leanne.

Bunnymummy1 · ‎08-12-2022

Hi I’m having the same problem I’ve left EE but keep getting My Place updates by text. Can you help please?

James_B · ‎08-12-2022

Hi @Bunnymummy1,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to unsubscribe you from updates if you get in touch.

Thanks

James

TeacherwriterPJ · ‎12-05-2023

Same problem here! Left over a year ago and can’t stop the alerts. 🙄

Leanne_T · ‎12-05-2023

Hi @TeacherwriterPJ

I have replied to your private message 🙂

Leanne.

CRP1 · ‎02-07-2023

Hi I’m having the same problem I’ve left EE but keep getting My Place updates by text. Can you help please?

Christine