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My Place update text alerts

Mdlaw
Visitor

I left EE a few weeks ago, I am still receiving My Place updates by text. When I visit the page to try to unsubscribe it sees my number as invalid, as I am now on a different network.

 

Can anyone tell me how to unsubscribe from the alerts please?

22 REPLIES 22
Leanne_T
EE Community Support Team

Hi @Mdlaw

 

Thanks for coming to the community. 

 

I've sent you a private message for some details. 

 

Leanne. 

XRaySpeX
Grand Master
Grand Master

You can't once you've taken your no. away from EE. That's the flaw in the system.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Hi,

I am having the same problem. I have left EE and still get the texts and can’t find how to stop them. Please could you help? Lucy

Leanne_T
EE Community Support Team

Hi @Lucyfoster87

I have sent you a private message on here for some details. 

Leanne. 

Hi I’m having the same problem I’ve left EE but keep getting My Place updates by text. Can you help please?

James_B
EE Community Support Team

Hi @Bunnymummy1,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to unsubscribe you from updates if you get in touch.

Thanks

James

TeacherwriterPJ
Visitor

Same problem here! Left over a year ago and can’t stop the alerts. 🙄

Leanne_T
EE Community Support Team

Hi @TeacherwriterPJ 

I have replied to your private message 🙂

Leanne.

CRP1
Investigator
Investigator

Hi I’m having the same problem I’ve left EE but keep getting My Place updates by text. Can you help please?

Christine